Daniel Andres Email & Phone Number

·Consulting and designing broadband access networks, PON, IP and wireless networks and building Proof of concepts, Visio models, and logistical diagrams for new builds and network upgrades. · Service delivery manager for all Calix customers in the territory. Monitored and supported all customer technical efforts and advised on operational.

Olds, AB

• Accelerated wholesale broadband sales through sales engineering, promoting, and implementing broadband solutions to numerous partner broadband service providers and communities.
• Engineered and architected broadband access delivery deployments utilizing GPON, XGS-PON, Active Ethernet, DSL, Fixed Wireless, and G.Fast technologies.
• Technical ownership and vendor management for Calix networking equipment and SaaS systems. Oversaw complex implementations involving E7-2, E7-20, E9-2, E3-16F, E5-16F, E5-48C as well as SaaS solutions.
• Implemented and administrated several Calix SaaS and software products to streamline operations and reduce support truck rolls by 50%, including Calix Support Cloud, SMx, and CMS.
• Responsible for developing, tracking, and reporting on major cross-team implementations and expansion projects for fibre optics systems.
• Authored technology solution publications during the sales process including RFXs, SOW, proof of concept, project plans, and solution positioning.

Olds, Alberta, Canada

• Focused on building a technical and operational team from the ground up that deployed and supported the first gigabit fiber network in a rural community in Canada.
• Designed and oversaw all operational processes resulting in 700% increase in new service installations.
• Key driver of continuous improvement efforts across the organization, aligning teams around industry standards and improving customer value.
• Lead escalation point for all technical and operational issues, triaging, troubleshooting and resolving 1000s of escalated tickets.
• Responsible for configuring and administering networking products from multiple vendors including: Calix, Cisco, Juniper, Meraki, and Ubiquiti.
• Responsible for hiring, training, CPE testing, technical library design, maintenance, and policies.

Red Deer, Alberta

I served a few different roles during my time at Best Buy. I started as a seasonal Christmas computer sales associate and then moved to computer department lead. Finally, I switched to the Geek Squad side and led Advanced repairs. Working in retail and front-line support taught me a lot about communicating with clients and relationship-based selling. The.