Daniel Andres Email & Phone Number

Olds, Ab, Ca

·Consulting and designing broadband access networks, PON, IP and wireless networks and building Proof of concepts, Visio models, and logistical diagrams for new builds and network upgrades. · Service delivery manager for all Calix customers in the territory. Monitored and supported all customer technical efforts and advised on operational activities.·Customer Success Technical Engineer. Supported dedicated customer success manager as a technical engineer. Advising on broadband operations to achieve critical operational metrics and fully utilize Calix solutions. ·Customer champion for technical issues and critical collaborator with product managers to refine and advance software and hardware solutions with customer use cases.·Authored an operational best practice guide for Calix network operation software. Designing guidance for each aspect of the solution. Linking alarm, telemetry, and monitoring triggers directly to actionable processes. Focused on achieving rapid restoration, proactive and preventative network operation.·Partnered with the Calix education team as subject matter expert and guest instructor to produce video and in-person training content for Calix University. Outlining the theory and terminology behind access networks and highlighting support and operational techniques. ·Developed a program for territory-wide presentation tours focused on introducing and updating our technology solutions for prospects, customers and partners. Resulting in multiple new opportunities and developing ongoing ones.·Collaborated with customers to implement operational processes, including network upgrade cadence planning and pre-scheduling, alarming and telemetry processes to automate service outage notifications and response and technical team boot camps and training workshops.

Olds, Ab

• Accelerated wholesale broadband sales through sales engineering, promoting, and implementing broadband solutions to numerous partner broadband service providers and communities.• Engineered and architected broadband access delivery deployments utilizing GPON, XGS-PON, Active Ethernet, DSL, Fixed Wireless, and G.Fast technologies.• Technical ownership and vendor management for Calix networking equipment and SaaS systems. Oversaw complex implementations involving E7-2, E7-20, E9-2, E3-16F, E5-16F, E5-48C as well as SaaS solutions.• Implemented and administrated several Calix SaaS and software products to streamline operations and reduce support truck rolls by 50%, including Calix Support Cloud, SMx, and CMS.• Responsible for developing, tracking, and reporting on major cross-team implementations and expansion projects for fibre optics systems.• Authored technology solution publications during the sales process including RFXs, SOW, proof of concept, project plans, and solution positioning.• Controlled Calix OLT, ONT and CPE integration, service delivery templating, field trials, as well as oversight over support and operational issues.• Delivered education and training presentations and product demos during pre-sales and post sales engagements and in ongoing account strategy.• Responsible for ISP-to-ISP, wholesale reselling and large customer engagements, overseeing customer service, sales engineering, and architecting solutions to align with business needs.• Unified efforts between operations, development, and support teams, facilitating deep collaboration and a focus on customer experience and creating value• Reported directly to the CTO, responsible for technical and operational support, broadband service delivery operations, sales engineering, access network architecture, and project management.• Orchestrated and supported Managed Wi-Fi product rollout including Calix Revenue Edge applications, reducing Wi-Fi-related support calls by 40%

Olds, Alberta, Canada

• Focused on building a technical and operational team from the ground up that deployed and supported the first gigabit fiber network in a rural community in Canada.• Designed and oversaw all operational processes resulting in 700% increase in new service installations.• Key driver of continuous improvement efforts across the organization, aligning teams around industry standards and improving customer value.• Lead escalation point for all technical and operational issues, triaging, troubleshooting and resolving 1000s of escalated tickets.• Responsible for configuring and administering networking products from multiple vendors including: Calix, Cisco, Juniper, Meraki, and Ubiquiti.• Responsible for hiring, training, CPE testing, technical library design, maintenance, and policies.• Utilized service analytics and telemetry data in account strategy and market evaluations in growing market share and customer base.• Introduced Agile, ITIL, and DevOps practices to create an award-winning support organization.• Implemented multiple vendor SaaS solutions including Calix, Atlassian, Meraki, and others.• Facilitated sales engineering for data, voice, managed Wi-Fi, and IPTV professional services engagements.• Delivered projects on time and budget for large customers in Oil and Gas, Construction, Banking, Automotive, Technology, Emerging Agriculture, Telecommunications, Retail and Public Sector.Provided leadership in the organization's startup phase, received several awards and news exposures as a leading-edge fiber network startup.

Red Deer, Alberta

I served a few different roles during my time at Best Buy. I started as a seasonal Christmas computer sales associate and then moved to computer department lead. Finally, I switched to the Geek Squad side and led Advanced repairs. Working in retail and front-line support taught me a lot about communicating with clients and relationship-based selling. The store culture focused on gamification and competition with other stores. I learned a lot about building teams and making work fun at Best Buy. My achievements included:Store Sales MVPStore Support MVPNumerous District Sales and Support BannersMultiple Best Store in Canada bannersMy responsibilities included:Computer equipment and services salesMeeting Daily, Weekly and Monthly sales targetsSales metrics reportingStaffing and schedulingStaff performance monitoring Inventory managementTeam management and teambuildingTicketing SystemsComputer and device hardware setup and repairSoftware setup and repairMobile phone hardware and software setup and repairSkills I developed. Customer-facing supportCustomer ServiceRelationship-based sellingValue propositioningTeambuildingStaff ManagementPerformance metric tracking and reportingClient engagement PC and Mac Hardware and softwareMobile Phone hardware and softwareAudio Video hardwareSmart Home technologiesHome Networking and Wi-Fi