Daniel Garrido, Ma Email & Phone Number

Conroe, Texas, United States

• Identified an opportunity to sell higher-margin IT capital projects for clients to grow revenues and gross margin. Audited client operating environments and proposed technology upgrades with a 33% close ratio for.
• Implemented the addition of an IT Dispatcher role to field, schedule, and follow completion of tickets, improving productivity for 30% better performance to SLAs and customer satisfaction from 3.5/5 to 5/5.
• Lead technical escalations and advanced projects, managing complex issues across firewalls, vLANS, VPNs, Windows desktop, PowerShell scripting, O365 migrations, and virtualization (Azure, AWS, Hyper-V, VMware).
• Provide comprehensive infrastructure support, including server/desktop OS, cloud environments, network security, virtualization, and advanced backup solutions like Veeam, ensuring optimal system performance and.
• Mentor junior engineers and actively lead the technical support team, while maintaining detailed documentation, time tracking, and adherence to established methodologies and standards

• Spearhead end-to-end project management for healthcare technology hardware installations, ensuring alignment with industry regulations (CIS Compliance), collaborating with cross-functional teams, and driving seamless.
• Collaborate with vendors, suppliers, and internal teams to procure, manage, and deploy technology solutions, ensuring timely delivery and adherence to industry standards and compliance requirements.
• Provide strategic oversight for system upgrades, process improvements, and RFP/RFI technology requirements, while offering technical support and training to ensure smooth integration and performance across healthcare.

• Lead technical teams in the execution of application and OS patches, upgrades, and system support changes, ensuring quality deliverables through rigorous testing, system monitoring, and daily operations oversight.
• Mentor and guide team members and contractors in technical excellence and professional development, implementing strategies for employee training, growth, and technical leadership within an agile development environment.
• Drive the technical architecture and software development lifecycle, overseeing planning, design, implementation, testing, and deployment phases to meet business objectives and ensure seamless user experience and.
• Serve as the key liaison between technical teams and senior management, communicating progress, risks, and mitigations while driving incident management and troubleshooting efforts with internal and external partners.
• Lead end-user support services, application support, and service desk activities for the Americas region, ensuring global process alignment and delivering a motivational and supportive environment for team members.
• Collaborate with cross-functional teams and international colleagues, leveraging ITIL processes to manage service requests, incidents, and asset management, while documenting system administration procedures and.

Reynoldsburg, Ohio, US

• Create a structured event technology program to support a staff of 200 with 50 events per year.
• Served as an integral member of a marketing communications team of 11
• Optimized attendee engagement through marketing automation, event-driven analytics, data collection and analysis from initial invitation to post-event surveys and social media posts.
• Planned and executed all event technology (PA/microphones, sound board, A/V) setup and operation. Provide real-time troubleshooting of conference room technology.
• As Digital Event Manager, implemented BigMarker cloud-based webinar platform. Trained and supported video team, social media team, and communications teams in all aspects of virtual events. Implement RACI matrix to.
• Recognized for successfully producing virtual training events for groups of up to 260

Master Of Arts - Ma, Intercultural Leadership

Bachelor Of Arts (B.A.), Organizational Leadership