• Administration of all user accounts, desktops, consoles, printers, and other systems such as Configuring and deploying Macs (via MDM solution)• Troubleshoot hardware and software issues passed from 1st line support and an escalation for complex issues• Assisting with the management of servers and network infrastructure• Working on projects both individually and with other members of the team such as domain migration• Ownership of some key development systems such as… Show more • Administration of all user accounts, desktops, consoles, printers, and other systems such as Configuring and deploying Macs (via MDM solution)• Troubleshoot hardware and software issues passed from 1st line support and an escalation for complex issues• Assisting with the management of servers and network infrastructure• Working on projects both individually and with other members of the team such as domain migration• Ownership of some key development systems such as SSCM• Driving service levels through ticket service level agreements. Providing senior technical troubleshooting incident and problem resolution for Workplace• Providing excellent customer service interannually and externally by troubleshooting tech issues, in person and remotely, including help desk operations and deskside• Providing support for mobile, desktop, laptop, workstations, and workplace support• technologies• Working with Engineering teams on environment changes, resolving issues and new• rollouts• Planning detailed requirements for new and changed client-facing solutions• Providing design input for solution planning and building• Testing pilot versions for new and changed services and applications• Creating solution documentation and T2 knowledge Core Duty• Implement, test, and monitor IT infrastructure to ensure optimal performance Show less

• Production support during projects such as IT Support to ITV Sport for the Rugby World Cup 2019, Dancing on ice (Bovingdon studio), Love Island, and Soccer Aid, using tech such as Cisco Meraki to set up the ITV Wi-Fi network for the venues in the UK and abroad• 2nd line support user-facing technical problems (MacBook). Providing users with regular communication on the progress of investigations and planned solutions, whilst managing their level of expectation. Drive to maximise issue… Show more • Production support during projects such as IT Support to ITV Sport for the Rugby World Cup 2019, Dancing on ice (Bovingdon studio), Love Island, and Soccer Aid, using tech such as Cisco Meraki to set up the ITV Wi-Fi network for the venues in the UK and abroad• 2nd line support user-facing technical problems (MacBook). Providing users with regular communication on the progress of investigations and planned solutions, whilst managing their level of expectation. Drive to maximise issue resolution at the first point of contact in the "tech zone”• Providing excellent customer service to all users needing help and support • Take ownership of users' issues and identify appropriate solutions to resolve service incidents and requests• Support users with best practice guidelines for using their core technology tools, as part of continuous improvement. Creating standard documentation on problem resolution, fixes, and updating the technical knowledge base, liaising with the service desk and other teams as required• Participate in an Out-of-Hours call rota to provide remote support • Work closely with the on-shore and off-shore infrastructure and service desk teams to provide second-line technical support, ensuring assigned calls are responded to, diagnosed, and resolved swiftly and effectively in line with operational and service level agreements. Ensure outstanding calls are regularly updated to reflect their current status• Keeping in touch with trends in technology and its application to understand current best practices/possible alternative solutions and to support technical evaluations Show less

Self Employed contractor (December 2016 – December 2017): Knight Frank, National Theatre, Lloyds Development Capital, ITV

Self Employed contractor (May 2013 – October 2014): Gala Coral, Harrods, Financial Software LTD, Nesta