Daniel Ginatto Email & Phone Number

Liverpool, England, United Kingdom

Universally Speaking is a game services provider. Part of the LQA team, being responsible for: - Testing from indie to AAA games in Brazilian Portuguese on multiple platforms such as PlayStation, Xbox, Nintendo, PC, and mobile (iOS and Android).- Reviewing and editing translations in the MTF and/or using CAT tools including MemoQ, Xloc, Lams, and Wordbee. - Translating and localising new texts and documenting all changes into a changelog (Excel and/or Google Sheets).- Finding, reproducing, and regressing bugs.- Writing up detailed bug reports into an internal tracker (Excel and/or Google Sheets) and uploading them to platforms such as Jira, Helix, and Hack n Plan.- Providing supporting information for the bug reports such as save files, screens, and videos.- Using PlayStation Target Manager, Xbox Manager, and OBS to record and take screenshots.- Ensuring the games follow the compliance terms of each platform it’s developed for.- Screening for other languages when required.

Liverpool, England, United Kingdom

Supported customers from the UK, US, Canada, Australia, New Zealand, Mexico, and Spain in both English and Spanish.- Trained customers on how to use the system (front till and back office). - Identified customers' requirements to help them to personalize their POS. - Integrated the POS system with card machines from different merchant providers and multiple applications. - Installed peripherals remotely (printers, scanners, cash drawers, and scales).- Documented cases on SalesForce.- Solved issues when integrations, peripherals, and systems were not working properly.- Liaised with the software team when an issue had to be escalated.- Handled accounts issues (contracts and payments).- Interacted with customers via emails, inbound and outbound calls.- Identified opportunities and closed sales (cross-selling and up-selling).

Curitiba E Região, Brasil

Led Prime is a company that sells and rents LED panels, and provides different services in the LED industry. - Made B2B and B2C sales of LED Panels countrywide. - Contacted leads and clients through personal visits, phone calls, e-mails, WhatsApp, Facebook and LinkedIn. - Prospected new clients. - Made the after-sales. - Wrote copy for marketing campaigns. - Scheduled Panels installations. - Quoted freights and plane tickets for the Panel installers.

Buenos Aires Province, Argentina

Missionary – Taught families daily about Christian principles and helped them with their struggles. Set weekly and monthly goals and made plans for each one. Presented motivational workshops, taught, trained and led groups of 38 volunteers. Gave talks for groups of 150 people. Taught English and Portuguese classes. (Feb/2015 – Feb/2017).Mission President Secretary - Managed the purchasing department. Responsible for the maintenance of 90 houses. Made and renewed house contracts. Translated negotiations, budgets and reports from Spanish to English. Helped in the writing of the mission’s newsletter. Weekly reported all activities in Spanish and English. (Dec/2015 – May/2016).