Daniel Glasser Email & Phone Number

Boston, Massachusetts, Us

Reporting to the CEO with company-wide oversight of product management, customer success, and business operations.

Boston, Massachusetts, Us

Board member for European subsidiary of Neurala with operational oversight of strategic execution, financial reporting and controls, HR, and legal and regulatory compliance.

Boston, Massachusetts, Us

Reporting to COO with global responsibility for strategic projects, technical sales, partner enablement, AI deployments, customer success, IT & data security, and companywide KPIs and performance metrics. Directly manage solutions engineering, IT, project management, and customer success.- Implemented customer success and project management processes and performance tracking, resulting in 52% increase in project health. - Designed and developed KPIs and dashboard to track and report top executive priorities.- Created and ran channel partner onboarding program.- Operational responsibility for European subsidiary, including strategic execution, financial reporting and controls, HR, and legal and regulatory compliance.- Led successful deployment of Neurala AI technology on over 40 million smart devices, the company’s first roll-out at scale.

Boston, Massachusetts, Us

Boston, Massachusetts, Us

San Francisco, California, Us

Rio Rancho, New Mexico, Us

GrowthMentor is a curated platform of invite-only startup and growth mentors who have proven experience in their fields. We provide 1:1 mentoring for entrepreneurs and professionals starting or growing their businesses.If you are interested in scheduling time with me to discuss operational or customer success challenges your startup is facing, take a look at my profile here: https://app.growthmentor.com/mentors/daniel-glasser

San Francisco, Ca, Us

Austin, Tx, Us

Amsterdam, Nl

Reporting to General Manager of North American business, led Customer Success team of six people, directly responsible for retention, growth, and satisfaction of customer portfolio in USA, Mexico, and Canada.- Exceeded 2016 NRR goals by 35% and doubled account growth target for the year.- Implemented Customer Success dashboard in Salesforce to track key success metrics in North American region, then guided other regions to scale the dashboard globally.In addition to Customer Success responsibilities, led post-acquisition integration between Ramp and Cxense. Oversaw all HR, sales, customer success, business operations, and engineering transition work and coordinated efforts across internal teams and vendors.

Amsterdam, Nl

Boston, Ma, Us

** Acquired by Cxense in October 2015 **Quickly rose from project manager to head of global Customer Success team, accountable for $6MM+ customer portfolio and directly responsible for upsells and renewals of $2MM+ book of business. - Reduced Time to Money by 26% by overhauling project management operations, leading to faster revenue recognition.- Increased task on-time performance by 15% with new tools for project planning and resource management.- Worked directly with top enterprise & media customers to understand business goals, define success criteria, and oversee integrations that exceeded expectations.

Boston, Ma, Us

Boston, Ma, Us

Member of 3-person management team at bootstrapped e-commerce startup. Launched marketplace platform to match consumers and retailers and guide purchasing decisions.

Designed and built websites for businesses, political organizations and campaigns. Worked closely with clients to define site requirements. Created and revised mock-ups according to feedback. Built sites using HTML, PHP, CSS, and custom graphics on top of CRM platforms for ongoing management.

Cambridge, Ma, Us

Spearheaded cross-departmental communication and information-gathering projects. Collaborated with senior management to prioritize initiatives and develop and implement solutions. Worked with staff at all stages to gain feedback and establish buy-in on all projects. » Created system to more accurately allocate costs by program area, facilitating greater managerial understanding of program expenses and efficiency. » Standardized organization-wide data collection process for quarterly performance report, saving staff time and expediting report assembly.» Created Excel platform to combine and report fundraising and budget figures by program, region, and initiative, allowing easier access and understanding by staff.

Boston, Ma, Us

Served as sole staffer for state legislator. Oversaw all office activities, including legislation, constituent services, and day-to-day management. » Led legislative effort: coordinated activities among legislative colleagues and external allies, took lead organizing committee testimony and informational briefings. Consulted with experts and advocates to draft and revise legislation.» Managed relationships within legislature and with external stakeholders and constituents. Served as spokesman and proxy for Representative in meetings and interactions with colleagues, advocates, press, and public at large.» Worked with federal, state, and local agencies to provide services to constituents in need of assistance. Monitored progress and ensured proper follow-up.

Consultant to multiple state-level political campaigns. Developed and managed client relationships, crafted detailed campaign strategies and plans, and coordinated efforts of candidates, campaign managers, and advocacy organizations for successful implementation. Created business systems and processes, including bookkeeping, polling operations, and management of workflow to ensure deliverable deadlines were met for all clients. » Managed business growth from founding to $185K in revenue in first year of operations.» Hired, trained, and supervised roster of contract phone bank workers. Created custom materials for more efficient data collection and analysis. » Worked with vendors to ensure on-time completion of materials for clients.

Began as volunteer for campaign during special election. Was quickly assigned additional duties, culminating in responsibility for press releases and media inquiries. Also oversaw voter contact programs, including absentee ballots, “dear friend” cards, and yard sign tracking and delivery.

Created programming, trailers, and sales reels for broadcast and sales use. Crafted media campaigns for domestic and foreign markets for clients such as Sony, Paramount and others. Spent 6 months as lead editor on weekly TLC documentary series Overhaulin'.

Mba

Education record

Ba, English & American Literature