Daniel Glassford Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

• Enhanced IT infrastructure by reviewing and correcting Group Policy Objects (GPOs) and implementing Local Administrator Password Solution (LAPS) for secure account management
• Developed an intricate GUI-based PowerShell offboarding tool, automating over 15 tasks to streamline user account management and improve offboarding processes
• Led server migration projects, updating systems to the latest Windows Server versions, ensuring modernization and compliance
• Optimized Wi-Fi configurations across 15 locations, significantly reducing connectivity issues and supporting manufacturing floor user productivity
• Automate data integration processes, collaborating with internal teams to ensure seamless system interoperability
• Write and maintain PowerShell scripts to automate routine tasks, implementing automation tools and processes to improve system management efficiency

Louisville, Kentucky, United States

• Developed and successfully implemented security policies and procedures within the IT infrastructure to comply with cybersecurity insurance requirements
• Researched and deployed Duo Multifactor Authentication, enhancing network security for VPN connections
• Administered and maintained Veeam disaster recovery backups for all servers; implemented Veeam Backup for Microsoft 365 to secure backups of email, Teams, SharePoint, and OneDrive
• Facilitated the migration to a new VoIP provider, including the creation of new VLANs on switches, DHCP scopes on servers, and ensuring proper VLAN tagging on phones
• Managed and maintained a VMware environment encompassing over 50 servers using vSphere and ESXi
• Provided advanced support to IT Service Desk technicians, addressing complex and business-critical issues as needed

Louisville, Kentucky, United States

• Collaborated with client IT departments on advanced projects, including on-premises Exchange to Microsoft 365 email migrations, on-premises Active Directory to Azure Active Directory migrations, shared network drive.
• Strategized, developed, and tested comprehensive disaster recovery plans for clients
• Monitored and resolved issues across various server and data backup platforms, including Veeam and Synology
• Delivered advanced VoIP support for platforms such as 3CX, Mitel, and Nextiva

Louisville, Kentucky, United States

• Delivered remote and onsite support for clients, encompassing desktop, server, network, application, security, and identity and access management assistance (Okta, AD, Azure AD/Entra ID, Duo)
• Assisted end users with desktop issues, including Windows performance, printer functionality, application troubleshooting, and VoIP support
• Investigated, researched, and resolved issues within a Windows Server environment, including DNS, DHCP, Active Directory, Group Policy, and Dell OpenManage Server Administrator
• Diagnosed and resolved issues with virtual machines and servers, including VMware and Hyper-V
• Leveraged Microsoft 365 and Azure tools to identify and resolve issues related to email, Office 365, and Azure AD

Louisville, Kentucky, United States

• Managed and maintained IT infrastructure across three locations, including firewalls, VPNs, switches, VLANs, servers, Wi-Fi, backups, workstations, printers, VoIP phones, and security cameras.
• Assumed full IT responsibilities within six months of hire.
• Migrated the IT inventory system from Excel-based to a software database solution on a Linux virtual machine with a browser interface.
• Implemented FortiMail with Office 365 to protect against advanced email threats, including spam, phishing, impersonation, ransomware, and targeted attacks.
• Deployed an IT Service Management (ITSM) platform to manage tickets, IT inventory, patches, updates, change orders, and project management from a single platform.
• Upgraded antivirus protection to a Next Generation Antivirus and Endpoint Detection and Response platform to defend against modern IT threats.

Louisville, Kentucky Area

• Oversaw the IT infrastructure for the company's Louisville offices, supporting over 100 local and remote users
• Reconfigured the pre-existing flat network into separate VLANs for data, voice, Wi-Fi, and video to better optimize and secure the network.
• Planned, managed, and executed the opening of a new satellite office for the company. Purchased and set up the new networking equipment, including the firewall, switches, Wi-Fi, VoIP phones, and PCs. Created new.
• Successfully planned and managed the migration of the VoIP phone system from RingCentral to Mitel.
• Managed and updated the switches, firewall, servers, and applications on a regular basis.
• Created and maintained user accounts and groups in Active Directory, Office 365, Mitel, and door access systems.

Louisville, Kentucky Area

• Provided a wide variety of IT services to local medical offices, both onsite and remotely.
• Responsible for the creation and maintenance of Windows Active Directory accounts and several other medical software user accounts.
• Assisted end users with scanner, printer, web access and Windows issues.
• Troubleshot, diagnosed, and repaired laptop, desktop and server hardware.
• Assisted the IT manager with running network cables, punching down keystone jacks and patch panels, and connecting and configuring switches.
• Provided comprehensive networking support including installing, configuring and maintaining servers, switches, firewalls, modems and WiFi access points.

Birmingham, AL

• Provided level 1 & 2 remote helpdesk support for McLeod’s DocumentPower (Imaging) software.
• Troubleshot and resolved networking issues that impacted the operation of the software.
• Assisted customers with installing and configuring a variety of scanners and networked printers.
• Learned basic Linux/Unix skills to support earlier versions of Imaging.
• Provided in-depth training (remotely and on-site) on the McLeod DocumentPower platform.
• Completed McLeod’s intense four day Train-the-Trainer I and II program.

Birmingham, Alabama Area

• Located, analyzed and refreshed computers throughout the hospital campus (desktops, laptops and thin clients).
• Imaged PCs with Windows 7 and installed and configured Microsoft Office and a wide variety of medical applications per the end user’s needs.
• Backed up and restored all user data (Documents, Links, Outlook PST archives, etc.) during the refresh process.
• Troubleshot and preformed break/fix on desktop and laptop computers.
• Assisted the Asset Manager with imaging, wiping and securely disposing of assets following HIPAA standards using DOD approved wiping tools.
• Tracked, logged and updated all assets using the Service Now ticketing system.

Birmingham, Alabama Area

• Provided level 1 & 2 technical support to all members of the law firm by utilizing the IQTrack ticketing platform.
• Installed and troubleshot Windows 7, Microsoft Office and various other legal software.
• Backed up data, upgraded software and hardware, reformatted operating systems; installed and networked printers, scanners and other attached devices.
• Diagnosed and repaired PC hardware components. Imaged and deployed PCs to staff members as needed.
• Set up conference rooms with laptops, projectors and other necessary equipment required for the conference.
• Provided remote login and support to satellite offices via Citrix, NetExtender and ProxyPro.

Birmingham, Alabama Area

• Provided litigation and technical support to 100+ law firm employees for various issues; ranging from general operating system problems and questions, to more advanced issues that required further investigation and.
• Installed and configured new computers and peripherals; troubleshooted, repaired and upgraded PC hardware; installed and updated software applications, drivers and other Windows components.
• Imported, organized, and processed large amounts of electronically stored data per the clients’ instructions. Created SQL searches to manage documents within the database.
• Logged and tracked all jobs that were processed through the department to ensure that Service Level Agreements were being met.
• Prepared and submitted monthly reports on all activity to the Accounting and Management departments.
• Identified and resolved any errors or problems that occurred in the EDD (Electronic Data Discovery) process.