Daniel Glavin Email & Phone Number

Craven Arms, Shropshire, Gb

- Drive new business development by qualifying inbound leads, conducting proactive prospecting, and delivering customized product demonstrations to potential clients. Support sales efforts with proposals, quotes, and client presentations while maintaining strong relationships through effective account management.- Collaborate cross-functionally with teams such as product design, marketing, and tech support to enhance customer success and identify growth opportunities. Utilize CRM systems for accurate record-keeping and attend industry events to expand networks and uncover new sales channels.

Us

- I operated a comprehensive music production company that provided services such as production, songwriting, recording, editing, and mixing.- I achieved the position of producing and composing a record that reached #2 on the global Billboard chart.- Through my production work, I have accumulated over 100 million streams.- Notable brands Netflix, Hulu, NIKE, A&E, Lowe's, TLC, MTV, Akoo, and VH1 have enlisted my composition skills for their projects.- I have produced and written for renowned artists including Musiq Soulchild, Tiger Shroff, Jim Jones, Joe Budden, N.O.R.E., Bridget Kelly, Cocoa Sarai, Axel Leon, Grafh, YouthSoulLove, Shanell Youngmoney,Ali Caldwell, Tao Soprano (Dru Hill), Avitesh Shrivastava, RL (Next), Fred The Godson, and many others.

New York, New York, Us

- Responsible for the management and organization of a vast database comprising more than 1,500 songs. This entails entering metadata and handling remote pitches.- Oversee the implementation and advancement of a CRM system at a recording studio, with a focus on enhancing client relationships.- Cultivate partnerships with external vendors to facilitate collaborative events.- Lead and supervise a production team consisting of over 10 songwriters and producers. This has led to successful multimedia sync placements with renowned global brands such as Nike, Lionsgate, Netflix, Hulu, and others.

Jersey City, New Jersey, Us

- Take charge of all business aspects, including but not limited to client interactions, customer service, billing, license adjustments, support, and data analysis.- Identify and address operational inefficiencies to improve daily workflow.- Oversee the response and delegation of Quality, Finance, and Support case queues.- Collaborate with other departments both within the organization and globally to ensure timely completion of team requests.- Champion LEAP's vision and contribute value by utilizing strong interpersonal skills, negotiation abilities, and problem-solving techniques to inspire and guide clients.- Create a variety of advertisements across different media platforms for Easysoft, TurboLaw, and LEAP. These can range from visual pieces to soundscapes used in video promotions.

Jersey City, New Jersey, Us

- Take charge of overseeing and implementing internal procedures for the Easysoft Client Relations team, which includes developing a structure for adjusting prices for more than 4,000 clients and creating an additional user contract to safeguard the company's interests.- Streamline data entry processes in Salesforce by assessing existing Client Relations procedures in SweetProcess and updating outdated methods.- Achieve a consistent Annual Contracted Monthly Revenue (ACMR) of $1.2M and reduce customer churn to below 4% by implementing consecutive annual price increases, leading to an average profit growth of 322% per client.- Formulate comprehensive communication campaigns and schedules for clients, consisting of over 500 relevant email/phone templates.- Foster new connections with clients while ensuring stability within the customer base.

North Brookfield, Ma, Us

- Assume responsibility for all business operations, such as making outbound client calls, providing customer service, handling billing and licensing adjustments, offering support, and conducting data analysis.- Develop operational procedures for the Client Success team, including implementing a pricing adjustment system to accommodate over 2,000 clients facing a substantial price increase of 220%.- Sustain an annual contract monthly recurring revenue (ACMR) of $1.1M while ensuring that customer attrition remains below 3% despite the price hike.- Revamp email campaigns and integrate them into Salesforce to enable automated sending to the TurboLaw client base (consisting of more than 100 relevant email/phone templates).- Advocate LEAP's vision and deliver additional value to TurboLaw clients who express their intent to cancel their accounts following the implementation of the price increase.

North Brookfield, Ma, Us

- Responsible for the management of more than 2,000 TurboLaw client accounts, performing various tasks such as licensing adjustments, support, cancellation requests, negotiations, finance queries, and quality queries.- Ensured all client information was consistently updated in Salesforce.- Successfully maintained a churn rate of less than 2.5% for a consecutive period of 12 months.

Jersey City, New Jersey, Us

- Generate sales leads by making regular outbound calls, sending emails, implementing creative marketing strategies, and participating in legal-focused events organized by the company or personally.- Conduct demonstrations of LEAP Software to potential clients in the USA through both in-person and online platforms.- Foster productive relationships with decision-makers that contribute to increased profitability.- Communicate and promote LEAP's vision while providing added value, leveraging excellent interpersonal skills, negotiation abilities, and problem-solving capabilities to motivate and assist clients.

- Lead a marketing agency in acquiring customers for prestigious salons and spas in Manhattan through direct sales.- Present and convince multiple salons to adopt a new marketing strategy aimed at attracting new clients.- Achieve an average annual profit growth of 76% for all clients.- Establish, train, and oversee sales teams consisting of over ten staff members.- Develop a growth-oriented system that motivates sales trainees to meet monthly targets and advance into managerial roles.

- Provided music video tapes, on-air events, and Fuse-centric shows to the editing suites.- Utilized Adobe Suite to design and edit media and promotions.- Supported the audio production department by assisting with edits in Pro Tools.

Schenectady, Ny, Us

- As a member of the Project Controls team, it was my responsibility to maintain and update Excel spreadsheets and query databasing.- I also prepared weekly Power Point reports to present to General Electric Executives through Adecco Technical.

Bachelors Of Science, Electronic Media Arts And Communication, Marketing, Music

Bachelor Of Science, Electronic Media Arts And Communication