Daniel Berkey Email & Phone Number

Fishers, IN

• Assist in technical product information delivery in pre-sales and post-sales situations.
• Support field sales during meetings onsite, giving technical presentations and demos when needed.
• Represent the company at various events/meetings with existing and prospective end customers and reps.
• Develop webinar training material and deliver info sessions to internal and external users.
• Train and troubleshoot larger account staff in more complex functions of the software and hardware.
• Develop competitive analysis, knowledge documents and technical resources for field sales use.

Fishers

• Developed testing procedure and structure as our integration list grew to 3500+ cameras
• Develop manufacturer self-testing to allow partners more time to test firmware changes on newer releases of ExacqVision.
• Maintain database, inventory and testing of said cameras.
• Supported Sales, Engineering and Tech Support departments with advanced configuration and troubleshooting different camera manufacturers.
• Train and support new hires, interns and work with colleagues on issues regarding testing and QA setups in house.
• Take lead on remote troubleshooting for customers on larger escalations, work with engineering primarily to develop workarounds or push for development to meet customer’s needs.

• Schedule daily activities of equipment service technicians remotely.
• High level of customer contact; explaining complex issues in a way the customer could understand.
• Responsible for monthly planning of contract, preventative maintenance programs for 17 techs.
• Responsible for assisting techs in hitting monthly budget goals via scheduling and utilization metrics.
• Act as local IT and iPad support for office and field technicians.

• Assist with quotes and site surveys for expansion project across 93 county offices.
• Coordinate and Implement new equipment rollouts, custom software applications, access control changeovers and see through completion.
• Maintain operations of a Marion County DCS office with approximately 500 users.
• Research, Plan and Beta test various solutions to problems local offices experience.
• Evaluate service quotes to determine most cost-effective route.

• Create, terminate and audit active directory accounts, workstations and security groups across three active domains with an average of 400 users per domain.
• Create and manage mailboxes in Exchange Management Console for the three domains.
• Create accounts for a host of other applications (QAD, Centric Multisight, FTP Accounts)
• Manage Permissions for active directory users including but not limited to folder permissions, thin client and applications within, application security groups.
• Audit Workday personnel reports and access requests using internal request system.
• Troubleshoot a wide array of hardware, software and mobile device issues via email, telephone or in person.

• Answer a high volume of incoming calls (approximately 60-70 a day) regarding troubleshooting of Apple products.
• Skilled for Computer, iOS (iPhone, iPad, iPod), OSX and iTunes Troubleshooting
• Troubleshoot connection issues, mail receipt and sending (POP and IMAP), software updates, router and accessory setups and configuration.
• Troubleshoot applications within the OS, Pages, Garage Band, iPhoto, Pro Suites, File Vault, Time Machine and various other software applications.
• Provide billing support for iTunes, process paid support and upgrade options, process software and hardware orders.
• Listen to customer’s needs and situation to advise best possible product and service.

Master Of Business Administration (M.B.A.), Project Management, Gpa: 3.7

Undertake advanced coursework including but not limited to; Managerial Accounting, Workforce Planning, Managerial Economics, Upper Level.

Bachelors, Business Administration

Active Member/Officer of Novus Dux Social Club Graduated with B.A in Business Administration with concentration in Organizational Leadership

High School Diploma, General Education

Activities and Societies: Marching Band, German Club, Volunteer at Boys and Girls Club