• Assist in technical product information delivery in pre-sales and post-sales situations.• Support field sales during meetings onsite, giving technical presentations and demos when needed.• Represent the company at various events/meetings with existing and prospective end customers and reps.• Develop webinar training material and deliver info sessions to internal and external users.• Train and troubleshoot larger account staff in more complex functions of the software and hardware.• Develop competitive analysis, knowledge documents and technical resources for field sales use.• De-escalate situations with end users as needed.• Act as liaison between field sales and engineering departments to communicate feature requests, function issues and other requests as needed.• Complete RFP, RFQ and RFI Documentation for prospective projects.• Maintain internal demo and virtual training equipment.• Responsible for supporting large territory covering Eastern US, Central US and Canada.

• Developed testing procedure and structure as our integration list grew to 3500+ cameras• Develop manufacturer self-testing to allow partners more time to test firmware changes on newer releases of ExacqVision.• Maintain database, inventory and testing of said cameras. • Supported Sales, Engineering and Tech Support departments with advanced configuration and troubleshooting different camera manufacturers.• Train and support new hires, interns and work with colleagues on issues regarding testing and QA setups in house.• Take lead on remote troubleshooting for customers on larger escalations, work with engineering primarily to develop workarounds or push for development to meet customer’s needs.• Represent the technical side of the company at various events.• Manage demo environment and work to continually improve Sales and Tech support experience.• Develop mass camera test setup to allow engineers constant access to a variety of cameras.• Consult on Fishers office security setup, arrange, configure and troubleshoot cameras and servers as needed.• Maintain daily tasks, large projects special requests with near full autonomy.

• Schedule daily activities of equipment service technicians remotely.• High level of customer contact; explaining complex issues in a way the customer could understand. • Responsible for monthly planning of contract, preventative maintenance programs for 17 techs.• Responsible for assisting techs in hitting monthly budget goals via scheduling and utilization metrics.• Act as local IT and iPad support for office and field technicians.

• Assist with quotes and site surveys for expansion project across 93 county offices.• Coordinate and Implement new equipment rollouts, custom software applications, access control changeovers and see through completion.• Maintain operations of a Marion County DCS office with approximately 500 users.• Research, Plan and Beta test various solutions to problems local offices experience.• Evaluate service quotes to determine most cost-effective route.

• Create, terminate and audit active directory accounts, workstations and security groups across three active domains with an average of 400 users per domain.• Create and manage mailboxes in Exchange Management Console for the three domains.• Create accounts for a host of other applications (QAD, Centric Multisight, FTP Accounts)• Manage Permissions for active directory users including but not limited to folder permissions, thin client and applications within, application security groups.• Audit Workday personnel reports and access requests using internal request system. • Troubleshoot a wide array of hardware, software and mobile device issues via email, telephone or in person.• Advise and educate personnel of varying aptitude levels in uses and basic troubleshooting of software and hardware.• Train incoming coworkers on process for creations and terminations.

• Answer a high volume of incoming calls (approximately 60-70 a day) regarding troubleshooting of Apple products. • Skilled for Computer, iOS (iPhone, iPad, iPod), OSX and iTunes Troubleshooting• Troubleshoot connection issues, mail receipt and sending (POP and IMAP), software updates, router and accessory setups and configuration.• Troubleshoot applications within the OS, Pages, Garage Band, iPhoto, Pro Suites, File Vault, Time Machine and various other software applications.• Provide billing support for iTunes, process paid support and upgrade options, process software and hardware orders.• Listen to customer’s needs and situation to advise best possible product and service.