Daniel Gonzalez Email & Phone Number

Dublin, County Dublin, Ireland

Tlaquepaque, Jalisco, Mexico

➔ Responsible of improving business relations and performance of the company's 3 top accounts to drive business development and growth (1000+employees in 2 cities).➔ Oversaw and monitored different teams to provide valuable information across business units to use resources efficiently and improve internal processes.➔ Data extraction (Tableau) and analysis.

Guadalajara Area, Mexico

➔ Implementation of the PMP methodology for the launch and transition of new projects/clients.➔ Led the implementation of 8 medium to large projects for domestic and international Fortune 50 companies, adding more than 1000+ jobs.➔ Coordinated projects on-site and remotely across 2 cities, with over 30 participating members from each department.

Tlaquepaque, Jalisco, Mexico

➔ Aligned Quality and Training’s efforts based in Operational needs (1,000+Employees) by providing Customer feedback results in real time.➔ Developed a holistic QA evaluation considering Customer’s feedback, ClientEvaluations and internal reviews in order to detect and coach behaviors.➔ Aligned company processes to the NPS methodology.➔ Lead a team of 12.

Tlaquepaque Area, Mexico

➔ Created, documented and standardized operative and administrative processes and procedures for all of the organization in both cities (GDL & MTY).➔ Implemented Six Sigma and Lean methodologies to the operational and administrative processes accomplishing a reduction of costs and time while providing statistical analysis across the company.

Tlaquepaque Area, Mexico

➔ Structured and initiated the company’s Training department and trained more than 150 Executives, Supervisors & Managers.

Zapopan Area, Mexico

➔Coordinated the creation and implementation of Standard Operations Procedures of all areas across 6 cities within the country.

Zapopan Area, Mexico

➔ Developed, in conjunction with middle and upper management, strategic plans which resulted in the reduction of late arrivals and absences on a business unit of 150+ employees.

Zapopan Area, Mexico

➔ Key participant in the successful initiation of operations in the Asian subsidiary by training Operational employees and Middle Management in Philippines.

Zapopan Area, Mexico

Bachelor'S Degree, Business Administration

Project Management, Information Technology Project Management, 96

Participated in an intensive 30 day certification in Project Management.