Daniel Gluch Email & Phone Number

Hösbach

Since 1987, we have been transforming the communication of companies worldwide in a holistic and manufacturer-independent way with a focus on messaging, meeting (including video conferencing systems) and, above all, complex calling environments including peripherals such as contact centers and more.As Managing Director and Lead Principal Consultant of GLUCH Communications, Daniel personally conducts the holistic and independent analysis and strategy consulting. All collaboration architecture blueprints and transformation plans in global and highly complex projects are designed by Daniel himself. In his own R&D labs, Daniel develops market analyses and multi-vendor interoperability-, integration-, coexistence- and competitive studies, supports clients in tenders and conducts audits of manufacturers, service providers, and integrators.

Eschborn, Germany

- Lead Architect , Technical Project Management, Consulting and Solution Engineering in presales, RFPs, proof of concepts / pilot projects, transition phases from presales to postsales, implementation and rollout phases for strategic large customers headquartered in Germany and Central Europe.Among others, he worked for the following customers:- Media-Saturn (IP telephony in 17 European countries for about 120 000 endpoints as well as multinational telepresence architecture). (2003-2009)- Bayer (global IP telephony and unified communications for approx. 150,000 endpoints). (2007-2009)- Daimler (Global IP telephony and unified communications high-level concept and first pilot implementation in USA). (2008)- Deutsche Bahn (IP telephony and unified communications forapprox. 120,000 endpoints- SAP (pilot project Unified Communications). (2011)- Volkswagen (RFP 2011-2012)- BASF (Global Collaboration Blueprint for approx. 150 000 endpoints, solution engineering, proof of concept, lead of architecture definition and transition phase for headquarters and Europe) (2011-2012).- Specification, solution definition and testing in various Cisco development projects to realize strategic functionalities for the European/German market.- Since end of 2011, Technical Director of the Global Technology Advisory Group for Infrastructure Call Control, with a team of about 40 experts worldwide the interface of sales to product management and development in the area of call control, telepresence and endpoints.

Eschborn, Germany

Eschborn, Germany

Hösbach

CEO, Consultant

Frankfurt Am Main Und Umgebung, Deutschland

- Bosch-Telecom GmbH (Später Tenovis, Jetzt Avaya)-> Projekt "New PABX-Software" als Entwicklungsingenieur:SW-Entwicklung innerhalb von ISDN-TK-Systemen und CTI-Systemen/Call-Center auf Basis CSTA.-> Projekt "Integral Communication Center"Projektleitung BetriebsversuchMesseeinführung des mittleren Call-Centers Integral Communication Center (ICC).- Als Projektleiter des Bosch-Telecom-Systemhauses-> Projekt "Customer-Care-Center" der ARAL-Mineralölvertriebsgesellschaft:Business-Call-Center: Call-FlowUnified-Messaging im Corporate-Network/Call-Center-NetworkIP-Konzept für Remote-Call-Center-Agenten im Corporate-Network.

Eschborn

Berufausbildung

Dipl.-Ing., Elektrotechnik / Technische Informatik

Kommunikationslektroniker, Fachrichtung Telekommunikation