People• People Leadership: Lead a team of Workday Analysts responsible for the administration, configuration, and maintenance of our Workday system. Foster a collaborative and high-performing team culture• Collaborate regularly with senior leadership on cross-functional and Workday projectsWorkday• System Administration: Oversee the day-to-day administration of the Workday system, including security, user access, and data management, ensuring compliance with industry standards and best practices• System Enhancements: Collaborate with cross-functional teams to identify and prioritize system enhancements, drive the implementation of new functionalities, and optimize existing ones to improve efficiency• Workday SME on several initiatives such as: • Business Process Framework (BPF) • Security • Integrations

Workday Implementation and Stabilization

• Report to the Sr. IT Manager, supporting over 5500 employees across 30+ locations throughout the US and across multiple departments including HR, Payroll, Construction, and Sales for a $9.9B company, one of America’s largest homebuilders.• SME for several HRIS functional orgs, lead data migration and actively participate in design sessions during Workday implementation.• Lead business requirement discussions and maintain all initiative documentation during project lifecycle.• Lead several HRIS integration projects resulting in more accurate data transmissions and less manual intervention with vendors such as Fidelity (Retirement and Stock), bSwift (benefits enrollment software), Virgin Pulse, CompPlanner, MarketPay, PayFlex.

• Report to the VP of IT, supporting over 1100 employees across the country in 29 plant facilities and offices.• Identified and mapped out 25+ HRIS initiatives where I lead a weekly call with HR and IT leadership to give updates and prioritize open items.• Implemented a company property tracking process and a company-wide communication tool as well as researched and resolved issues with a benefit integration file export.• Created and processed the weekly Georgia and national reporting files for unemployment due to COVID-19.• Created and distributed a training guide for Employee Self-Service along with a weekly audit report used by HR leadership to monitor actions within UltiPro.

• Developed project plans, test scripts and training guides for an updated Employee Self-Service and Manager Self-Service platform with mobile capability resulting in a more streamlined system for our employees to engage with HR and Payroll.• Main point of contact for HRIS reporting, generating metrics for HR/Payroll/Benefits/Talent teams on key business factors, such as headcount and turnover, identifying data gaps and solving for discrepancies. Maintain the weekly, monthly, annual and ad hoc reporting schedule informs business leaders with accurate people and payroll data.• Created our company unapproved timecards report process resulting in more than 50% less delinquent timecards from previous year.• Facilitated implementation of ADP Recruiting through leading data migration, training, system administration.• Partner with internal IT developers on process improvement projects (i.e. ticket tracking, request for service).• Train new and existing users across the HR organization and produce test scripts and training materials.

• Administered ADP Enterprise in support of the HR, Payroll/Tax, Benefits and Compensation functions.• Main HRIS point of contact for primary vendors, ADP, bswift, Fidelity and Oracle-Taleo for integration projects as HRIS partner resulting in a better vendor relationship.• Led the research and resolution of HRIS issues escalating to external vendors and internal stakeholders to determine and communicate interim solutions and work to fix problems impacting productivity.• Managed enterprise permission roles of HRIS to uphold data privacy and access rules for audit purposes which leads to cleaner audits and more streamlined access requests.• Selected by management to serve as a member of PulteGroup’s Corporate Culture Committee responsible for planning activities, events and programs to increase employee engagement and highlight diversity.

• Reported up to the Customer Care Manager, supporting over 20k employee records across 24 customer environments throughout the US for a leading global provider of cloud-based human capital management and employee experience solutions.• Lead 24 customer accounts as the UltiPro subject matter expert providing support on major projects and daily operations.• Promoted three times in three years from Customer Success Professional to Account Manager and to Account Manager II as a result of exceeding client and management expectations.

• Advised system administrators on best practices to configure UltiPro to meet business needs.

• Created SQL queries against customer databases, working with accounts to deliver technical and functional support.• Managed inbound customer phone and ticket escalations for HRIS requests/issues.