Director; Digital Product & Marketing Technology
CurrentI spearhead the development and implementation of marketing technology strategies across our five brands and four distinct marketing business units. My success in this multifaceted role is built on a strong ability to create partnerships (internally and with vendors/contractors), prioritize at multiple levels and time horizons, communicate technical details appropriate to the audience in the moment, and personally create creative solutions meeting business needs. I serve as a internal consultant for new initiatives and projects and help guide expectations, prioritizations, and timelines. To help my marketing partners, I create BI Dashboards and other resources to improve their ability to confidently set strategies. My key strategies are focused around ensuring our marketing technology captures the data we need for uninhibited growth. I guide our marketing technology for partnerships where strategically opportunistic while protecting our core competencies internally.Technically speaking I actively participate in the management and evolution of our Enterprise Data Warehouse (EDW), Customer Relationship Management (CRM) systems, external websites (9), Email Service Provider & Marketing Automation system (ESP), our Customer Data Platform (CDP), and the infrastructure required to seamlessly create a coherent customer experiences. In addition, I help support our franchise location SaaS tool, serving in a Product Owner/Manager capacity. The platform is designed for location based marketing operations. To be successful in this arena I draw upon my years of software development skills, requirement writing, and project management experiences. I am routinely asked to help present and work directly with our hundreds of franchise owners and their staff, to ensure the solutions we are building are solving the correct problems and driving the business forward.