Customer Service Representative
Panama City, Panamá, Panama
During my time as a Customer Service Representative at SiteI, I honed my skills in delivering exceptional service and resolving customer concerns efficiently. In this role, I supported customers with a wide range of inquiries, from troubleshooting technical issues with internet and cable services to handling billing and service upgrades.I consistently earned high customer satisfaction scores by maintaining clear and empathetic communication, even in challenging situations, ensuring that each interaction was resolved promptly while focusing on first-call resolution.