Daniel Gonzalez Agudelo Email & Phone Number

Antioquia, Colombia

Bogotá, Distrito Capital, Colombia

• Manage and execute the Billing and Accounts Payable program for the Latin America region, ensuring standardization of the process throughout the region in accordance with company standards.• Manage customer relationship, which includes problem resolution and root cause analysis acting as escalation point for the process related issues• Manage process improvement focused on billing and accounts payable processAchievements: • Participate on a project to enable upsell billing for out-of-warranty equipment repairs, improving the traceability of revenue, costs and profit margin, helping the finance team to capture the information correctly and eliminate cost allocations.

• Advise on the continuity of the administrative process, the reassessment of plans and the introduction of corrective plans necessary for the fulfillment of the goals or objectives• Formulate, evaluate and implement internal control policies• Advise and accompany the dependencies in the definition and establishment of control mechanisms

• Monitor billing systems effectively to ensure reliability and accuracy of information • Establish KPI framework and tracking dashboards to monitor productivity in real time • Train and coach staff to drive performance and engagement with best practices. • Manage communications between finance, sales and operations staff, ensuring delivery deadlines are met and quality standards are maintained. Achievements: • Implemented a tool to control the activities of each of my team members managing to increase performance and improve delivery times •Coordinated the migration of the electronic invoicing process with different areas to achieve implementation within the legal times

• Implement metrics and KPIs to be incorporated into the control charts and monthly reports • Develop staff in multiple processes within the team to solve highly complex problems • Ensure the procedures and processes of the operation with the support of desk level procedures

• Handle a high volume of correspondence, demonstrating exceptional customer service, time management, and organizational skills • Coordinate a high volume of incoming calls and emails related to account reconciliation, tracking receipts, and deposits • Process payments received as required with internal policies

• Provide detailed accounting and record keeping of all billing transactions, which reduced disputes through greater transparency and accountability • Manage customer billing inquiries, responding to established plans and deadlines • Track team performance to improve the efficiency of the billing process

Medellín, Colombia

• Generated accounts payable reports for management review to aid in financial and business decision making.• Input financial data and produced reports using oracle.• Promoted consistent accuracy of payment information by reconciling monthly accounts.

Medellin, Colombia

• Provide personalized service and attention in English, responding to requests efficiently, informing clients of obstacles and important problems.

• Project assets and budgets by accurately determining prices, margins and risk factors. • Create business plans and identify client goals by interacting over the phone and in person, handling basic inquiries and providing quotes.

• Analyze financial information related to payroll, capital projects, operating expenses, professional service contracts, and office supplies and equipment to examine budget needs. • Educate clients on various financial matters and provide professional recommendations based on individual needs.

Medellin

Specialist On Finance And Projects, Finance

Bachelor Of Business Administration (Bba)