Daniel Gonzalez Agudelo Email & Phone Number

Bogotá, Distrito Capital, Colombia

• Manage and execute the Billing and Accounts Payable program for the Latin America region, ensuring standardization of the process throughout the region in accordance with company standards.
• Manage customer relationship, which includes problem resolution and root cause analysis acting as escalation point for the process related issues
• Manage process improvement focused on billing and accounts payable processAchievements:
• Participate on a project to enable upsell billing for out-of-warranty equipment repairs, improving the traceability of revenue, costs and profit margin, helping the finance team to capture the information correctly and.

• Advise on the continuity of the administrative process, the reassessment of plans and the introduction of corrective plans necessary for the fulfillment of the goals or objectives
• Formulate, evaluate and implement internal control policies
• Advise and accompany the dependencies in the definition and establishment of control mechanisms

• Monitor billing systems effectively to ensure reliability and accuracy of information
• Establish KPI framework and tracking dashboards to monitor productivity in real time
• Train and coach staff to drive performance and engagement with best practices.
• Manage communications between finance, sales and operations staff, ensuring delivery deadlines are met and quality standards are maintained. Achievements:
• Implemented a tool to control the activities of each of my team members managing to increase performance and improve delivery times
• Coordinated the migration of the electronic invoicing process with different areas to achieve implementation within the legal times

• Implement metrics and KPIs to be incorporated into the control charts and monthly reports
• Develop staff in multiple processes within the team to solve highly complex problems
• Ensure the procedures and processes of the operation with the support of desk level procedures

• Handle a high volume of correspondence, demonstrating exceptional customer service, time management, and organizational skills
• Coordinate a high volume of incoming calls and emails related to account reconciliation, tracking receipts, and deposits
• Process payments received as required with internal policies

• Provide detailed accounting and record keeping of all billing transactions, which reduced disputes through greater transparency and accountability
• Manage customer billing inquiries, responding to established plans and deadlines
• Track team performance to improve the efficiency of the billing process

Medellín, Colombia

• Generated accounts payable reports for management review to aid in financial and business decision making.
• Input financial data and produced reports using oracle.
• Promoted consistent accuracy of payment information by reconciling monthly accounts.

Medellin, Colombia

• Provide personalized service and attention in English, responding to requests efficiently, informing clients of obstacles and important problems.

• Project assets and budgets by accurately determining prices, margins and risk factors.
• Create business plans and identify client goals by interacting over the phone and in person, handling basic inquiries and providing quotes.

• Analyze financial information related to payroll, capital projects, operating expenses, professional service contracts, and office supplies and equipment to examine budget needs.
• Educate clients on various financial matters and provide professional recommendations based on individual needs.

Medellin

Specialist On Finance And Projects, Finance

Bachelor Of Business Administration (Bba)