Daniel Gooding Email & Phone Number

West Malling, Kent, GB

Rochester, Medway, Kent, GB

• Leading the IS and IT departments, ensuring business solutions and objectives are supported by technologies that run effectively and efficiently.
• Deliver strategic systems to the organisation including value added technology partnerships along with the customer facing SAAS products.
• Reporting into the CEO and part of the senior management company board helping lead the business to improve, and implement organisational decisions.
• Manage full technical project life cycle implementations for the company, including but not limited to CRM replacement (SugarCRM to Zoho One), Phone system replacement (Avaya and EE to BT One Phone), Printers, Franking.
• Managing and building the team up to 24 people across the 2 departments (BA, UX, Product Manager, Software Architect, Lead Developer, Developers, QA and IT Support)
• Transforming the software development landscape to utilise best practises and continuously improving the development techniques with the implementation of TDD, SOLID principals, OOD, Selenium automated testing, Agile.

Rochester, Medway, Kent, GB

• Establish technical, coding and process standards with associated documentation.
• Manage outsourced vendors and recruitment of internal developers.
• Monitor application performance and review any application changes.
• Design and manage server infrastructure and migrations.

Rochester, Medway, Kent, GB

• Model business processes then design requirement specifications that successfully deliver the necessary performance/functional change in a manageable and non-intrusive way.
• Process flow analysis and redesign along with acting as the primary reference point for all software/hardware development requirements
• Analysis and scoping requirements of the business and its customers’ needs while developing both business and technical solutions
• Project management using Scrum, Waterfall and Critical Chain (CCPM) methods.

Ashford, Kent, GB

Running full life-cycle projects, using various methods - PRINCE 2, Agile and Plan Build Run. Management and design, of the eCommerce Solutions (B2B & Web) driving growth to over a £1Bn. Carrying out business analysis and scoping requirements along with developing both business and technical solutions through to delivering functional and user acceptance.

Ashford, Kent, GB

Running tender processes for new and existing business up to £150M while carrying out proactive contract maintenance for active customers, creating reports for sales representatives and management to capture additional profit.

• Co-founder of Kent Wireless. Providing consultancy, IT support, wireless broadband and a specialised wireless orientated online e-shop
• Consult with business’ and rural action groups to provide wireless broadband to remote areas
• Installing network systems both wired and wireless
• Providing IT support and consultancy services to SMB clients

Dover, Kent, GB

• Manage, redesign and implementation of a new call centre structure
• Manager of the web testing team
• Testing and fault reporting for Oracle e-business/soft phone/scripting
• Building and scripting of new designer reports in the Avaya CMS
• Cover for the assistant call centre manager in running the call centre
• Manage induction days and the interviewing process to employ new staff

London, GB

• Resourcing the Call Centre of 300+ people
• Lucent / Ayava CMS for reporting and general day to day housekeeping roles
• Build and designing of new reporting methods as well as updating and analysis of TCS
• Sole reasonability for new shift rota of over 300 staff
• Responsible for processing absence and overtime for finance and payroll departments

Gothenburg, Västra Götalandsregionen, SE

• Supervision of the U.K call centre.
• Communicated with people at all levels both within and outside the organisation.
• Trained approx 350 new members of staff in office procedures and selling techniques.
• Investigated internal procedure problems and wrote reports, for feedback, to managers.
• Assisted the ACD Team to trace Phone/Computer network problems, Trace calls / Run CLI Reports, Update the TCS / CMS System, Back-Up the Digital Dec Servers, moves of computers/phones and also set-up new sites for.

Education record

Education record

Education record

Education record

Education record

Education record