Daniel Gosa Email & Phone Number

Bucureşti, România

● Responsible for generating accurate and timely invoices based on the T&C outlined in the contracts.● Successfully onboarded multiple legacy SAP client contracts into the new S/4HANA platform.● Wrote several SOPs regarding new procedures in the S/4 - ITSM ecosystem to aid newcomers.● Implemented a script solution reliant on Python to maximize invoice bulk downloads from S/4, reducing overall task workload by over 80% and saving FTEs headcount.● Addressed billing inquiries and disputes from clients promptly and professionally.● Generated billing reports and analyzed billing data to identify discrepancies and areas for improvement while collaborating closely with service delivery managers in order to ensure customer satisfaction.

Bucharest, Romania

● Conducted training sessions for new colleagues and held daily team meetings regarding order accuracy, past due and delivered PO reports.● Applied Kaizen principles by organizing a comprehensive presentation call, providing a structured overview of all activities within the organization, as well as multiple SOPs.● Coached and mentored colleagues to deliver exceptional service and exceed performance goals, while still maintaining previous buyer position attributes.● Served as a point of escalation for customer issues while working closely with stakeholders to resolve them swiftly.

România

● Main Buyer for Central Europe & Iberia, responsible for daily and bi-weekly reports.● Double-checked sales orders, issued purchase orders, monitored supplier performance and maintained trade compliance.● Maintained strong working relationships with customers and suppliers.● Conducted weekly calls with suppliers, managed outbound and return logistics, and handled invoicing activities.

România

● Facilitate the integration of new products onto the website, ensuring accurate descriptions, specifications, and pricing.● Conduct cross-checks to ensure seamless compatibility between various devices and accessories offered by the company.● Handle incoming calls and inquiries regarding product details, specifications, and availability, providing prompt and accurate assistance to customers.