Daniel Gottdank Email & Phone Number

La Trinidad, Provincia De Buenos Aires, Ar

Buenos Aires Province, Argentina

Everywhere

- Provide exceptional customer support via email and live chat, addressing inquiries and resolving issues promptly (Portuguese, Spanish and English).- Diagnose and troubleshoot technical issues related to web hosting, email services, and website performance.- Guide customers through technical processes and provide step-by-step solutions to resolve their issues.- Maintain clear and professional communication with customers to ensure they understand and effectively use Hostinger’s services.- Utilize problem-solving skills to identify the root causes of technical issues and implement effective solutions.- Escalate complex issues to higher-level support or technical teams when necessary, ensuring timely resolution.- Stay updated on Hostinger’s product offerings, industry trends, and common technical issues to provide accurate information to customers.- Create and update support documentation and resources to assist customers in resolving common issues independently.- Gather and analyze customer feedback to identify common issues and areas for improvement in products and services.

- Client Acquisition and Upselling:Proactively identify and cultivate relationships with new clients while strategically upselling products to existing clientele.- Equipment Maintenance Expertise:Specialize in the repair and maintenance of leased espresso machines, automatic coffee machines, and coffee grinders from diverse brands.- Swift and Efficient Problem Diagnosis:Demonstrate a knack for quickly and efficiently diagnosing issues related to coffee machines, ensuring minimal downtime.- On-Site Services and Solutions:Mobilize to diverse customer sites, offering a comprehensive range of services, including sales, upselling, repairs, installations, and routine maintenance of coffee machines.- Barista Training Proficiency:Provide both fundamental and advanced Barista training to enhance the skills of customer staff, ensuring a consistently high-quality coffee experience.- Client Education on Machine Care:Educate clients on the proper care and maintenance of coffee machines, empowering them to prolong equipment lifespan and optimize performance

Tel Aviv, Israel

- Dynamic Shift Management:Effectively oversee agent availability through a dashboard, efficiently navigating online, break, and away statuses during shifts.- Strategic Shift Scheduling:Develop and implement a well-structured weekly shift schedule to optimize team performance and resource utilization.- Task Delegation and Progress Monitoring:Delegate daily tasks to team members and diligently monitor their progress, ensuring alignment with team objectives.- Administration of Support Tools:Administer and manage a suite of support tools including Zendesk, Intercom, Pipedrive, Jira, Airtable, Monday.com, Miro Boards, and more, ensuring seamless integration for enhanced efficiency.- Team Motivation and Goal Achievement:Inspire and motivate the team to achieve collective goals, particularly focusing on customer satisfaction metrics.- Responsive Communication:Maintain high availability for team requests and questions, fostering a responsive and supportive communication environment.- Ticket Management and Agent Coverage:Manage tickets for agents on vacation or sick leave, ensuring continuous coverage and optimal customer support.- Effective Reporting to Management:Provide regular reports to management, offering insights into questions, issues, or opportunities for improvement.- Customer Interaction Leadership:Take charge of manager calls with customers, addressing complaints with a professional demeanor and ensuring customer needs are met satisfactorily.- Process Analysis and Enhancement:Analyze and enhance current and new support processes, fostering continuous improvement and efficiency within the support framework.

Tel Aviv, Israel

- Efficient Issue Prioritization and Management:Skillfully prioritize and manage multiple concurrent issues, ensuring a systematic and organized approach to resolution.- Collaborative Report Utilization:Collaborate with Tier 1 Team Leads by diligently working with daily, weekly, and monthly reports related to agent tickets to streamline operations.- End-to-End System Issue Tracking:Methodically track system issues from identification through to resolution, adhering to predefined time limits for efficient problem-solving.- Effective Escalation Protocols:Expertly escalate unresolved issues to the appropriate internal teams, such as Tier 2, to ensure comprehensive and timely resolution.- Thorough Issue Documentation in Zendesk:Ensure meticulous logging of all issues into Zendesk, maintaining a comprehensive and up-to-date record of ongoing matters.- Knowledge Base Content Management:Dynamically update and create new content for the agents' Knowledge Base, ensuring a valuable and evolving resource for enhanced issue resolution and agent proficiency.

Tel Aviv, Israel

- Strategic Budget Monitoring and In-App Advertising Oversight:Vigilantly monitor budgets while orchestrating large-scale In-App Advertising campaigns to ensure optimal utilization of resources.- Relationship Development and Strategic Planning:Cultivate, strategize, and nurture robust relationships to formulate comprehensive business plans and growth strategies that align with account goals.- Dynamic Campaign Performance Analysis and Enhancement:Analyze campaign performance data meticulously, leveraging insights to not only assess performance but also enhancing advertising strategies for increased revenue.- Collaboration with Product and Engineering Teams:Collaborate seamlessly with product and engineering teams, actively investigating and resolving client issues during campaigns to ensure smooth operations.- Proficient Campaign Management and Optimization:Demonstrate proficiency in end-to-end campaign management, from setup to optimization, ensuring campaigns are strategically aligned and continually optimized for maximum impact.

- Strategic Budget Monitoring and Expertise in Campaign Management:Strategically monitor budgets while showcasing proficiency in comprehensive campaign management, emphasizing setup and optimization, particularly on platforms such as Facebook Ads and Google Ads.- Test Plan Development and Performance Measurement:Develop meticulous test plans, systematically measure performance, and draw insightful recommendations based on thorough testing methodologies.- Innovative Solutions for Campaign Enhancement:Proactively initiate and implement creative solutions to enhance campaign results, demonstrating a forward-thinking approach to continually improve performance and drive impactful outcomes.

Tel Aviv, Israel

- Proactively engage in upselling, showcasing a keen understanding of products and services to enhance the overall customer experience and contribute to increased sales.- Skillfully address guest complaints, promptly resolving issues, and ensuring customer satisfaction, while also promptly notifying management of any concerns to uphold service excellence.- Proficiently operate a compact 2kg roaster machine, overseeing the delicate roasting process to maintain the quality and distinct flavours of the coffee beans.- Demonstrate adeptness in cash drawer management during both opening and closing shifts, ensuring accuracy and accountability in financial transactions.

Tel Aviv Area, Israel

- Strategic Marketing Strategy Planning and Execution:Develop and execute comprehensive marketing strategies, ensuring alignment with organizational goals and objectives.- Trend Monitoring and KPI Optimization:Vigilantly monitor campaign trends, consistently optimizing strategies to achieve and exceed key performance indicators (KPIs).- Continuous A/B Testing Implementation:Implement ongoing A/B testing with varied parameters, fostering a culture of experimentation and refinement for optimal campaign performance.- Thorough Analysis and Reporting of Media Campaigns:Conduct in-depth analysis and report on the results of media campaigns, providing valuable insights for data-driven decision-making.- Interactive Mobile Advertising Design:Conceptualize and design engaging mobile advertising, creating interactive and visually compelling content to captivate target audiences.

São Paulo

- Strategic Management of Brand's Social Media Presence:Spearheading the comprehensive management of the brand's social media presence on diverse platforms, including Facebook, Instagram, Twitter, YouTube, and more.- Holistic Email Marketing Oversight:Directing email marketing communication with clients and prospects, meticulously planning and executing communication strategies. Analyzing and reporting results while optimizing design and content to enhance key metrics like CPC, CTR, and CPA rates.- Strategic Planning and Analysis of Media Campaigns:Strategically planning and meticulously analyzing the performance of media campaigns, with a distinct focus on lead generation for sustained growth.- Establishing Robust Customer Service Channels:Pioneering the establishment of customer service channels through Social Media, E-mail Marketing, and the company website, ensuring seamless and responsive interactions.- Advanced Social Media Monitoring:Implementing advanced social media monitoring tools such as HootSuite and BuzzMonitor to gain valuable insights and enhance brand engagement.- Innovative Web and Mobile Advertising Design:Creatively designing web and mobile advertising to captivate target audiences and drive impactful engagement.- Content Creation for SEO Development:Crafting and editing content for the company website, blog, and social media platforms, with a dedicated focus on SEO development for enhanced online visibility.- Supporting Cultural Events and Festivals:Providing integral support for the production of cultural events, including the prestigious Cultura Inglesa Festival, to enrich brand presence.- Effective Interface with Digital Agencies and Partners:Serving as a key interface with digital agencies and partners, ensuring seamless collaboration and alignment with overarching marketing strategies.

Bachelor Of Business Administration (B.B.A.), Business Administration

Activities and Societies: VIII International Congress of investigation and practices for Psychology professionals. Article exhibition.

Business Administration And Management, General

Activities and Societies: English studies focusing on building international career- Business English Management; - Job Opportunities &.