Daniel Greenhalgh Email & Phone Number

Manchester, United Kingdom

Managed proper transportation of dangerous goods such as fuel and Gas with no incidents.Unloading of packages from trucks for delivery to customers, taking care to prevent damage to merchandise and goods.Updated logs with timely and accurate information to meet internal requirements.Completed efficient transfers at hubs and final destinations to keep routes on schedule.Planned efficient routes and adjusted strategies based on current weather and traffic information.Loaded, balanced and secured product to safely transport goods.Conducted vehicle inspections to maintain safety and comply with laws.

Bury, Uk

• Responsible for day to day management of a team of over 200 employees.• Hourly, daily and weekly reporting to the client, and internal senior management, on progress and statistical analysis throughout the day using Power BI.• Analysing statistics and data in order to determine the customer service satisfaction level achieved, and providing advisors with targets. • Consistently providing accurate advice at the first time of asking.• Speaking to clients on a weekly basis to resolve issues and discuss targets.• Responsible for delegating work to advisors.• Assisting with any technical software problems.• Cross training and developing members of the team in order to meet business targets. • Managing contact volumes and maintaining service level agreements by making sure all advisors were available.• Recording employee attendance, holiday management and absence. • Handling the hiring of new advisors.• Creating and managing an online training guide for advisors.

• Excellent telephone and digital contact manner• Focused on providing a high-class customer experience and meeting client service level agreements• Handling 4-5 chats concurrently• Guiding customers to a satisfactory resolution• Creating customer profiles • Using a B2B contact platform

Bury, Uk

Bolton

National Diploma, Information Technology, Merit

Gcse