I specialize in triaging applications submitted to the Fair Work Commission (FWC) concerning unfair dismissal. In this role, I excel at efficiently managing the pre-conciliation phase by utilizing my assertive communication skills to set and manage claimant expectations.My responsibilities extend to delegating appropriate actions to relevant teams, ensuring a seamless and cohesive journey for clients. I respond promptly and effectively to written, in-person, and phone inquiries, prioritizing a strong client service focus. Proficient in using case management systems, including CaseHq, I guarantee the consistent delivery of cases before conciliation, providing FWC clients with complete, timely, and accurate information.Drawing on my high-level specialist expertise in FWC client services, I maintain a comprehensive understanding of the federal workplace relations system, including the Fair Work Act 2009 and its delegated legislation. This knowledge allows me to offer valuable insights and guidance to clients navigating the system.In addition, I contribute to meeting organizational objectives and KPIs, supporting Senior Case Managers in achieving branch goals. A highlight of my achievements includes implementing a new internal proceedings structure that combines the initial client services phase with secondary case management, ensuring a smooth and streamlined delivery of services from beginning to end. My commitment to excellence is demonstrated through my proactive approach to achieving outstanding outcomes for external clients.

Working in the Covid-19 Surge Program, specifically within the Household Engagement Program. Duties consist of travelling to the homes of Covid-19 positive Victorians and close contacts to ensure that Victorians are being appropriately supported and understand their isolation and testing requirements. Tasked with ensuring community compliance with Chief Health Officer directions, vital in keeping Victoria safe during the pandemic. Liaising with stakeholders, including Local Public Health Units such as Monash Hospital, to undertake welfare checks on vulnerable people. Authorised under the Public Health and Well-being Act 2008 after undertaking the appropriate training to work within this sphere. The training consisted of; upholding and supporting the values and principles of the public service, applying regulatory powers, compiling, and using official notes, dealing with conflict, and acting on non-compliance.

A specialized role in the insurance industry, analyzing complex insurance cases. Duties consisted of liaising with clients, loss adjusters and property managers from initiation through to settlement of claims. This role required the ability to manage and assess a portfolio of strata claims, determining whether a client is covered under their insurance policy, and effectively negotiating settlements where appropriate. Documenting all claims in accordance with Allianz Internal Policy. Strong communication skills where required to build and develop external business relationships with loss adjusters, underwriters, and brokers. In addition to consulting with vulnerable clients, providing guidance and assistance on complex losses due to catastrophic events.

Working for Coles Online Team, addressing customer service inquiries in a timely and accurate fashion. Processing online shopping orders and payments over the phone, whilst adhering to company privacy and confidentiality agreements. Giving accurate and appropriate information to answer questions and resolve complaints midst the added pressure of the pandemic.

Working diligently as part of a team at Heathrow International Airport, to ensure aircrafts were ready for flight by providing efficient ground support services and effectively operating specialist ground servicing and support machinery, including aircraft stair units, belt loaders and baggage tugs. Loading and unloading baggage, cargo, live animals, and dangerous goods on and off aircrafts whilst complying with all airport authority and carrier security requirements, including adhering to Swissport Standard Operating Procedures.