Daniel Guitard Email & Phone Number

Ottawa, On, Ca

Canada

Sub-Committee for fostering a culture of teamwork, collaboration, and employee engagement. (Team Mentorship Program) and (A Day in the Life Program) Member of the Pilot Team for PDS AI Enhanced Performance Coach with modern retailing insights for dealership training.

Canada And Usa

Results-driven Manager with a proven track record in achieving exceptional account retention (97% YOY) and driving significant profit revenue growth. Recognized as the "Performance Consultant of the Year" and "Mentor of the Year," demonstrating excellence in relationship management, employee engagement, and strategic leadership. Key AchievementsTop Account Retention: Spearheaded efforts resulting in a remarkable 97% year-over-year account retention.Profit Revenue Generation:… Show more Results-driven Manager with a proven track record in achieving exceptional account retention (97% YOY) and driving significant profit revenue growth. Recognized as the "Performance Consultant of the Year" and "Mentor of the Year," demonstrating excellence in relationship management, employee engagement, and strategic leadership. Key AchievementsTop Account Retention: Spearheaded efforts resulting in a remarkable 97% year-over-year account retention.Profit Revenue Generation: Orchestrated revenue growth through enhanced relationship management, contributing to top profits in additional revenue for 2020 and 2021.Employee Engagement: Maintained the highest employee CSI rating of 98% among a group of Performance Coaches nationwide in the USA and Canada. Achieved the lowest employee turnover, less than 4%.Impactful Results: Elevated activity volume over diverse platforms by 120%, with a customer contact ratio of 55%, an appointment ratio of 35% for inbound leads, and 23% for outbound campaigns. Achieved an impressive 67% appointment ratio.Strategic Leadership: Played a pivotal role in helping accounts on a national, regional, and individual level exceed growth goals. Strategic involvement in Manufacturers, Dealership Groups, and internal PDS projects led to additional ROI for PDS.TTI Success Insights: Evaluation highlights excellent skills in interacting with and influencing clients, and personnel, including executive-level managers, department managers, sales-service staff, and the Business Development Center (BDC) Sales and Service.Solution-Oriented Approach: Identified opportunities in both fixed and variable ops, showcasing the value of PDS products and services to provide tailored solutions to clients while prioritizing ROI.Versatile Communication: Comfortable and effective in Sales and Service-related client interactions, including face-to-face, e-mail, social media, and phone, and proficient in Digital Retailing / Modern Retailing. Show less

Ottawa, Canada Area

Results-oriented Sales Manager with a proven track record in developing and implementing effective strategies to drive dealership sales, maximize profitability, and enhance customer satisfaction. Expertise in creating annual sales forecasts, managing departmental performance, and fostering strong relationships with lending institutions and manufacturers. Adept at overseeing continual improvement processes and leading retail sales teams to achieve remarkable ROI.Key… Show more Results-oriented Sales Manager with a proven track record in developing and implementing effective strategies to drive dealership sales, maximize profitability, and enhance customer satisfaction. Expertise in creating annual sales forecasts, managing departmental performance, and fostering strong relationships with lending institutions and manufacturers. Adept at overseeing continual improvement processes and leading retail sales teams to achieve remarkable ROI.Key AchievementsStrategic Planning: Developed and executed annual dealership sales forecasts and strategic plans, estimating total vehicle sales, gross and operating profits, and expenses for both new and used sales departments.ROI Optimization: Implemented continual improvement processes and led retail sales teams to achieve notable Return on Investment (ROI) results.Leadership and Training: Successfully hired, trained, and monitored the performance of department managers. Conducted weekly and monthly sales meetings, providing comprehensive sales training to enhance team performance.Relationship Management: Cultivated strong working relationships with lending institutions and manufacturer personnel, ensuring collaborative partnerships for the benefit of the dealership.Profitability Oversight: Coordinated regular meetings with department managers to ensure their profitability and efficiency. Conducted monthly reviews with the general manager to assess forecasts and profits for each department.Advertising and Promotions: Collaborated with the management team and third-party vendors to develop short and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans.Customer and Employee Satisfaction: Actively engaged with customer social media comments, addressing both positive and constructive feedback to maintain a high level of customer satisfaction. Show less

Ottawa, Canada Area

Strategic and results-driven Senior Sales Manager with a proven record of achieving outstanding sales growth and customer satisfaction in a tier-one dealership within Toyota Canada. Recognized for optimizing inventory and resources, increasing sales by 120%, and elevating the Customer Satisfaction Index (CSI) rating from 76% to 98%. Adept at daily operations management, policy assessment, financial reporting, and fostering customer loyalty through quality improvements and performance… Show more Strategic and results-driven Senior Sales Manager with a proven record of achieving outstanding sales growth and customer satisfaction in a tier-one dealership within Toyota Canada. Recognized for optimizing inventory and resources, increasing sales by 120%, and elevating the Customer Satisfaction Index (CSI) rating from 76% to 98%. Adept at daily operations management, policy assessment, financial reporting, and fostering customer loyalty through quality improvements and performance management.Key AchievementsSales Growth: Spearheaded a remarkable 120% increase in sales for a tier-one dealership within Toyota Canada through effective optimization of inventory and resources.Customer Satisfaction: Elevated the CSI rating with Toyota Canada from 76% to 98% in a single calendar year. Fostered customer loyalty by surpassing quality expectations and implementing responsive management practices.Operational Excellence: Maintained a keen focus on daily operations, recommending and implementing improved courses of action as necessary. Assessed dealership policies and procedures, ensuring adherence and understanding among employees.Financial Oversight: Provided dealership management with comprehensive reports on the financial condition, overseeing monthly financial statements for accuracy, completeness, and timely submission. Coordinated with the business/administrative office to align records and analyses with the strategic plan.Strategic Planning: Planned and developed short and long-term goals and objectives annually, submitting time projections to corporate management. Ensured consistent communication with the comptroller/general manager on a weekly basis to review departmental forecasts and align them with annual projections. Show less

Ottawa, Canada Area

Dedicated and detail-oriented Desk Manager with a comprehensive background in automotive management. Proven success in optimizing dealership operations, enhancing customer satisfaction, and maximizing sales efficiency. Adept at coordinating sales processes, managing customer interactions, and ensuring seamless communication between sales teams and clients.Sales Process Optimization: Orchestrated and streamlined the sales process, ensuring smooth coordination between sales teams… Show more Dedicated and detail-oriented Desk Manager with a comprehensive background in automotive management. Proven success in optimizing dealership operations, enhancing customer satisfaction, and maximizing sales efficiency. Adept at coordinating sales processes, managing customer interactions, and ensuring seamless communication between sales teams and clients.Sales Process Optimization: Orchestrated and streamlined the sales process, ensuring smooth coordination between sales teams, clients, and management.Customer Interaction: Managed customer interactions effectively, ensuring a positive and satisfying experience. Addressed inquiries, provided information, and facilitated seamless communication.Team Collaboration: Fostered a collaborative environment among sales teams, working closely with sales representatives to structure deals, negotiate terms, and meet customer expectations.Inventory Management: Oversaw inventory processes, ensuring accurate records and timely updates. Collaborated with the sales team to optimize inventory turnover.Deal Structuring and Negotiation: Played a key role in structuring deals and negotiating terms to maximize sales and profitability.CRM Implementation: Utilized Customer Relationship Management (CRM) tools to maintain accurate customer records, track interactions, and enhance customer relationship building.Skills - Proficient in CRM Systems - Sales Process Optimization - Inventory Control - Customer Service Excellence - Deal Structuring and Negotiation - Team Leadership - Effective Communication- Time Management - Automotive Industry Knowledge - Problem-Solving Show less

Ottawa, Canada Area

Enterprising Lease Manager with a proven track record in the automotive industry. Adept at overseeing lease operations, managing customer relationships, and driving business growth. Skilled in negotiating lease terms, optimizing inventory, and ensuring compliance with leasing regulations. Committed to delivering exceptional customer service and maximizing profitability for the dealership.Achievement: Held a 76% Customer retention during my tenure as the leasing manager for Tony Graham… Show more Enterprising Lease Manager with a proven track record in the automotive industry. Adept at overseeing lease operations, managing customer relationships, and driving business growth. Skilled in negotiating lease terms, optimizing inventory, and ensuring compliance with leasing regulations. Committed to delivering exceptional customer service and maximizing profitability for the dealership.Achievement: Held a 76% Customer retention during my tenure as the leasing manager for Tony Graham Lexus Toyota Key Skills - Lease Management - Customer Relationship Management - Negotiation Skills - Inventory Optimization- Compliance and Regulatory Knowledge - Team Collaboration - Sales Process Enhancement- Contract Administration - Customer Satisfaction - Problem-SolvingLease Operations: Managed end-to-end lease operations, overseeing the leasing process from customer inquiry to contract finalization.Customer Relationship Management: Built and maintained strong relationships with clients, ensuring satisfaction and loyalty. Addressed customer inquiries, provided information, and resolved concerns in a timely and effective manner.Negotiation Skills: Demonstrated strong negotiation skills to structure lease deals, ensuring favorable terms for both the dealership and the customer.Inventory Optimization: Collaborated with sales and inventory teams to optimize the leasing inventory, ensuring the availability of popular models and maximizing leasing opportunities.Compliance and Regulatory Adherence: Stayed current with leasing regulations and ensured strict compliance in all leasing transactions.Sales Process Enhancement: Worked closely with the sales team to enhance the leasing process, streamline procedures, and maximize efficiency.Contract Administration: Administered lease contracts, ensuring accuracy and completeness while adhering to dealership policies and regulations. Show less

Ottawa, Canada Area

Results-driven Branch Manager with a successful career at Enterprise Rent-A-Car. Proven leadership in managing day-to-day operations, driving revenue growth, and ensuring exceptional customer service. Skilled in team management, strategic planning, and fostering a positive work environment. Committed to achieving organizational goals through effective leadership and collaboration.Key Skills - Operations Management - Team Leadership - Sales and Revenue Growth - Customer Service… Show more Results-driven Branch Manager with a successful career at Enterprise Rent-A-Car. Proven leadership in managing day-to-day operations, driving revenue growth, and ensuring exceptional customer service. Skilled in team management, strategic planning, and fostering a positive work environment. Committed to achieving organizational goals through effective leadership and collaboration.Key Skills - Operations Management - Team Leadership - Sales and Revenue Growth - Customer Service Excellence - Fleet Management - Employee Development - Strategic Planning - Budgeting and Financial Management - Rental Industry Knowledge - Problem-Solving Operations Management: Oversaw day-to-day branch operations, ensuring efficiency, compliance, and a seamless customer experience.Team Leadership: Managed and motivated a team of employees, fostering a positive work environment and ensuring high levels of employee engagement and performance.Sales and Revenue Growth: Implemented strategies to drive sales and revenue growth, exceeding targets and contributing to the overall success of the branch.Customer Service Excellence: Prioritized and delivered exceptional customer service, resulting in high customer satisfaction scores and repeat business.Fleet Management Coordinated fleet activities, including maintenance, logistics, and inventory management, to optimize resources and meet customer demand.Employee Development Implemented training programs and provided ongoing development opportunities to enhance the skills and performance of the branch team.Strategic Planning: Contributed to the development and execution of strategic plans, aligning branch goals with company objectives.Budgeting and Financial Management: Managed branch budgets, ensuring financial goals were met and expenses were controlled effectively. Show less

Sales And Service Boot Camp, Automotive

Executive Service and Sales Management Modern Retailing Certification CX Service and Sales Management DR Certification Business.

Automotive Sales Skills

Activities and Societies: Marketing and Sales Strategies; Sales Training and Business Development; Train and Educate Salespeople/Managers.

Customer Experience Advantage

Business Administration And Management, General

Education record

Activities and Societies: Competition Law Compliance, Toyota Canada Finance, and Leasing Training, People Soft / Infostream, Web Enabled.

Technology, Information Security

The practice of defending digital information from unauthorized access, use, disclosure, modification, or destruction. Keep your data.