Daniel Harvey Email and Phone Number
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Experienced IT professional with over six years of expertise in systems administration, technical support, and network management across remote and on-site environments. Proven track record in optimizing systems, resolving complex technical issues, and deploying cloud and virtualization technologies. Certified in CompTIA Security+, A+, and Network+, with strong hands-on experience in Windows Server, Active Directory, AWS, Azure, and Proxmox. Adept at collaborating with cross-functional teams and providing exceptional customer support to ensure the smooth operation of IT infrastructures.
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Data Center Operations Technician IiGoogleDallas, Tx, Us
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Data Center EngineerZt Systems Sep 2024 - PresentSecaucus, New Jersey, Us• Performed break/fix operations and RMAs for enterprise servers, ensuring minimal downtime.• Analyzed lspci mappings to pinpoint hardware issues quickly and efficiently.• Maintained documentation for troubleshooting steps and SLA performance, ensuring smooth operations.• Met a 4-day SLA for repair and issue resolution, exceeding company expectations. -
Support Engineer LExtrahop Oct 2022 - Nov 2024Seattle, Washington, UsProvided hardware and firmware deployment support for ExtraHop appliancesProvided support for enterprise customers deploying NDR solutions.Managed 35-45 hardware and firmware support cases monthly.Diagnosed and resolved complex network data feed issues.Documented incident cases and feature requests, improving response times by 15%.Achieved a 98% customer satisfaction rate by serving as the primary contact for technical inquiries. -
It Support Field Service EngineerHp Jun 2020 - Oct 2022Palo Alto, Ca, UsTravelled to customers to conduct hardware repairs, including servers, power supplies, and RAM.Managed large-scale IT deployments of servers, desktops, and POS systems.Collaborated with remote teams to resolve escalated technical issues, reducing mean time to repair.worked alongside Remote Support team to ensure that customers are maximizing the uptime of their equipmentPerformed onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment -
Cnc Laser ProgrammerPedigo Products Dec 2014 - May 2020Vancouver, Washington, UsUtilized advanced technical skills to review, modify, and implement CAD models, ensuringprecision in production.Leveraged programming tools to optimize laser cutting operations, improving system efficiencyand reducing downtime by 20%.Coordinated with cross-functional teams to address technical challenges and optimize systemefficiency.Managed and maintained complex laser systems, ensuring optimal operation through regulartroubleshooting and preventive maintenance.Developed and implemented workflow improvements that boosted output consistency and qualityby 15%.Documented technical issues and resolutions, contributing to a knowledge base for futuretroubleshooting and system improvements.
Daniel Harvey Skills
Daniel Harvey Education Details
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Stadium
Frequently Asked Questions about Daniel Harvey
What company does Daniel Harvey work for?
Daniel Harvey works for Google
What is Daniel Harvey's role at the current company?
Daniel Harvey's current role is Data Center Operations Technician II.
What is Daniel Harvey's email address?
Daniel Harvey's email address is da****@****usa.com
What schools did Daniel Harvey attend?
Daniel Harvey attended Stadium.
What skills is Daniel Harvey known for?
Daniel Harvey has skills like Autocad, Jquery, Digital Photography, User Experience, Landlord/tenant Matters, Figma, Boost, Photography, Adobe Photoshop, Squarespace, Html, Microsoft Office.
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