As the Operations Director at The Hideaways Club, I oversee the management of a fully owned luxury multi-site property portfolio in key city and resort locations across the globe. I have more than 20 years of experience in corporate and privately owned property and hotel operations, managing teams up to 250, with a focus on delivering exceptional service and value to discerning clients and investors. I am a St Julian's Scholar and a Fellow of the Institute of Hospitality, as well as a graduate of the coveted Cornell's General Managers Programme and the Executive Leadership Programme at Cranfield University. These credentials demonstrate my commitment to continuous learning and excellence in the hospitality industry. I am passionate about creating memorable and bespoke experiences for our members, enhancing the performance and quality of our properties, and driving innovation and growth in the luxury travel, hotel and real estate investment market.