Daniel Herbick Email & Phone Number

New York, New York, United States

Brooklyn, New York, United States

Brooklyn, New York, United States

New York, New York, United States

Manage daily ongoings of the company's highest earning shop, overseeing barbers and front desk associates as they interact with clients, as well as overseeing all back of house operations. Specific responsibilities include: - Lead shop staff in providing the all clients with the most inviting and memorable experience- Train new front desk associates on proper client interaction and etiquette across in-person, phone and email interactions- Diversify and optimize barbers’ schedules to reach higher utilization rates and shop revenue- Develop and test new internal processes and procedures to then be implemented at shops nationwide- Maintain consistent levels of retail products and barber supplies through constant inventory management and ordering

Greater New York City Area

Member of the company’s operations team with responsibilities ranging from quality control of all products and processing customer sales and returns. Specific duties include: - Evaluate and inspect all incoming products for their condition and determine the appropriate resale price- Oversee items leaving and returning to the warehouse for external marketing photoshoots and influencer campaigns - Train new team members on various processes and procedures - Compose policy presentations that serve as guides on how to perform different tasks - Serve as the company’s go-to person for online customer returns - Assist with fulfillments of online orders when needed

Greater New York City Area

Supervise all day to day aspects of the studio, particularly regarding the studio staff and customer service, as well as oversee long-term special projects. Specific duties include:- Manage, monitor, develop and evaluate the performance of all front desk staff members- Lead the studio staff in providing the highest level of customer service via phone, email and face to face client interactions- Provide swift and effective decision making regarding all customer service issues- Recruit, hire, and train direct reports for ongoing success and growth- Build and maintain full class sizes through schedule optimization- Uphold strong branding through consistency in all policies and practices- Research and implement new internal policies and so ware to increase staff efficiency- Plan and promote special events such as charity classes, private corporate buy-outs and VIPclient retreats

Greater New York City Area

Reporting directly to CEO, responsible for all operations relating to the online business including fulfillment, customer service, website maintenance and assorted ad hoc projects relating to both the online and retail sectors of the business. Specific responsibilities include:- Manage fulfillment of all online orders from retail locations and third party warehouses across multiple platforms- Track and process incoming returns to multiple stores and warehouses - Manage incoming and outgoing retail inventory from multiple domestic and international warehouses- Work with third party developers to implement applications into the website including such apps like returns processing and a live chat feature - Negotiate rates with shipping service representatives- Assist with opening of new retail locations specifically overseeing the ordering of furniture, fixtures and joinery based on the architect’s needs- Write and implement new policies and procedures for both the online and retail teams- Respond to customers inquiries via email, phone, and live chat

Greater New York City Area

Oversee all ecommerce operations in the US and European markets with specific responsibilities and accomplishments including:- Manage all incoming and outgoing online stock from multiple domestic and international warehouses and between retail locations - Assist with the creation of two new online stores (for the UK and Europe) including stock procurement, staffing, and office set up- Analyze data to provide insight regarding sales, returns rate and customer loyalty- Assist with the upcoming implementation of a third party logistics warehouse- Develop and implement more efficient and comprehensive policies and procedures- Build relationships and negotiate rates with our FedEx and DHL representatives- Organize bi-annual packing and stationary procurement orders from manufacturers- Assist with interviewing, hiring and training new team members in both markets

Greater New York City Area

Assisted in the New York online office with a range of responsibilities including:- Assist customers with requests via email and phone- Fulfill daily online orders from warehouse stock and retail stock- Process daily returns and exchanges- Receive and send stock between retail locations and warehouses- Assorted tasks during fashion week including gifting, organizing runway samples, and event preparation

Greater New York City Area

- Arranging merchandise on the floor based on company standards and customer interest - Training team members on visual merchandising policies and guidelines - Constructing window and in-store displays - Working with the Director of Visual Merchandising to develop and test new visual techniques for the North American market - Overseeing and managing stylists to ensure engaging shopping experiences for customers- Monitoring sales to help reach daily, weekly and monthly budget goals

Greater Boston Area

Possessed a wide array of operational and managerial duties: - Overseeing and managing stylists to ensure engaging shopping experiences for customers- Monitoring sales to help reach daily, weekly and monthly budget goals- Processing and requesting orders to and from other stores - Developing social media content for store’s Instagram account- Assisting with creation of store and window displays- Collaborating on and executing promotional events

Sydney, Australia

Interned at the company's headquarters in Sydney, Australia. I worked specifically within the E-commerce division but assisted in other divisions of the company when needed.Duties included:-Photographing garments for the online store and the com[any's social media platforms-Editing and retouching images for the online store and the company's social media platforms-Handling incoming and outgoing shipments-Allocating deliveries to and from Zimmermann retail stores-Managing current e-commerce inventory-Answering customer enquiries via email-Other miscellaneous tasks within multiple divisions of the company when neccessary

Bachelor’S Degree, Communications (Specialization In Public Relations)

Activities and Societies: Boston University Equestrian Team

High School Diploma

Activities and Societies: Student Government Association, The Pine Tree Yearbook