-Focus on maintaining overall customer engagement and expanding and retaining managed net revenue-Build and embed a long-term trusted advisor relationship within book of business -Drive growth by expanding company footprint within book of business-Coordinate activities amongst other Sales & AM partners, including Sales Specialists, Legal, CSM’s and admin teams, to drive the revenue growth of the book of business-Lead all aspects of all commercial activities within accounts, leading the end to end customer relationshipClient portfolio of over 10M annual revenue - consisting of Corporates, Commodity & Energy, Brokers, Payment Processors, Gambling, and more.

I delivered lectures, designed course content, and managed the program. I was responsible for imparting knowledge to students, ensuring engaging and informative learning experiences. Additionally, I handled the management of the university's online learning platform, overseeing its functionality and ensuring a smooth user experience for students. I also played a crucial role in the development and support of platform content. This involved creating educational materials, including presentations, assignments, and assessments, as well as providing technical support to students and addressing their queries regarding the platform.

I spearheaded the seamless integration of the marketing, development, and operations departments, taking charge of the go-to-market (GTM) strategies for launching a cutting-edge Fintech platform. The results were outstanding, with a release plan fulfillment that was 200% faster than anticipated, and sales exceeding expectations threefold within the first year. By implementing Agile methodologies and SDLC approaches, I successfully enhanced key metrics like Mean Lead Time, witnessing a remarkable improvement of 20%, and a 35% increase in Release Frequency. Furthermore, my dedication to maintaining strong relationships with 15 institutional clients led to an impressive 95% satisfaction rate.- Improved metrics such as Mean Lead Time by 20%, and Release Frequency by 35% using Agile methodologies and SDLF approaches, Additionally, I maintained strong relationships with 15 institutional clients, achieving a 95% satisfaction rate.

I planned, directed, managed, and controlled processes, activities, and resources to fulfill organizational objectives. I successfully managed client success and supplier relationships, ensuring their satisfaction and success. I continuously created value by identifying improvement opportunities and optimizing results. I effectively managed costs and budgets, identifying areas for improvement and reducing operational costs by 21% through a workload study, resulting in savings of USD 840,000. I also handled client management and negotiation, securing favorable terms and conditions before, during, and after project execution to guarantee organizational goals.

As an Executive Assistant to the CEO, I played a pivotal role in achieving significant milestones. I spearheaded the categorization of clients based on work volume, income, and operational requirements, leading to a 5.4% increase in ROI. By strategically focusing efforts on clients with higher potential lifetime value, we were able to maximize returns and optimize resource allocation. Furthermore, I facilitated increased synergy and collaboration between key departments such as treasury, legal, customer service, operations, marketing, and finance. Through the establishment of effective communication channels and new collaboration frameworks, team members were able to work together more seamlessly, resulting in a remarkable 24% improvement in the Administrative Net Working Capital. My role also involved coaching team members to enhance their performance and contribute to the overall success of the organization.● Agile Management