Delivering soaring profits, turning around struggling operations, and building exceptional teams for multimillion-dollar organizations is my passion. Having held key leadership roles across the hospitality and retail industries, including venture capitalists (VC’s), I am recognized for creating and launching the customer-driven strategies and systems that rapidly grow new business opportunities, operational efficiencies, technology infrastructures and profitable revenue growth.As a strategic, growth-focused executive and customer-services champion, I lead organizations that harness best-in-class technologies to deliver a superlative customer experience and improved engagement. A pragmatic fiscal steward and metrics-driven leader, I continuously analyze operations to extract maximum value from finances to expand business lines. Noted for Transparency in ReportingServed as CEO/COO reporting directly to Board of Directors of large international company on state of business, quarterly/midyear/annual reporting, along with five-year strategic plans. Improved ProfitabilityVaulted profitability for $35M business unit 41%, reengineering business development strategy to expand number of accounts 200%. Increased Employee Retention – Management and HourlyAchieved below-industry-average turnover levels of 18% for associates and 0% for management. Continued Quality and Profitability During ExpansionMaintained capital expenditures at/below 1% of gross revenue while leading multiple expansion projects.Project Revitalization Reversed stalled business expansion for $19M company with 350% bottom-line and 140% top-line growth. Business TransformationTransformed operations for $42M company to bolster customer/client satisfaction 22%. Award-winning OperationsPlayed key role in achieving AAA 4-Diamond status for downtown Boston hotel. Executive Competencies that Deliver Extraordinary ResultsStrategic Planning & Executive – P&L Oversight – New Business Development – Client Acquisition & Retention – Human Capital Management – Corporate Sustainability – Employee Engagement – Process Reengineering – Financial Practice Improvement – Technology Infrastructure Upgrade – Administrative Efficiency