Product Manage Aetna’s Secure Messaging function, focusing on migrating all messages and workflows from a legacy system. Owned Secure Messaging migration process through journey mapping, requirements documentation, and feature writing to drive the product roadmap to accomplish stakeholder requirements.Created a Voice Assistant product to provide help for Next Best Actions to improve member health and reward members for positive actions.

Launched the first Instagram podcast with permission from Instagram.Currently receiving 45,000 downloads per month, and have partnered with multiple brands for ad revenue. I have spoken at the following events:Project Voice – January 14 – 17th, 2020 – Marketing for Voice: Discoverability and Repeat UsageVoice of Education Summit – How Educators Can Use Flash Briefings To Complement Curriculum And LearningVoice of the Flash Briefing – Transitioning from Podcasting to Micro-castingVoice Summit – Microcasting Vs. Podcasting Panel

Deployed social isolation assessment across multiple platforms to assist in identifying affected individuals and provide solutions to decrease loneliness.Redesigned the user journey, leading to a remarkable 91% increase in conversation rate.Launched a Voice Assistant Product, providing daily content to address social isolation in older adults

Oversaw the integration of the new Electronic Medical Records system (Epic) with existing applications, refining physician workflow and managing data integration.Led the project management of technology for 19 remote locations across two departments, ensuring consistent care and support as the Main Campus Hospital.• Collaborated with internal teams and external vendors to manage data migration and cutover during the pre-planning phase, preparing for Epic Go-Live• Developed and executed a solution for securing embryos, utilizing product planning and application architectures, resulting in zero embryo losses.

Hired to support Healthcare Incentive “Rewards Center” website by tracking and increasing user engagement, measuring member analytics, then deploying changes based on findings. Implemented a complete redesign of the Incentive “Rewards Center” website producto Worked directly with clients on specific website requirementso Used Agile methodology as part of development life-cycleEstablished a new health improvement support method using social media to connect health coaches and members as an alternative form of communication with necessary privacy controls.

Directed remote telecom activities and provided on-site office support Integration of wireless data cards and networked Avaya IP office phone system for 100+ Blackberry devices through Blackberry Enterprise Server Systematized implementation for tracking, deploying, and recycling telecom hardwareApplication design, discovery, and analysisData collection, management, and analysis of nationwide network IP information