Daniel Lamoglia Email & Phone Number

São Paulo, Brasil

Key Responsibilities:Addressing inquiries and requests from internal and external users.Performing corrective and preventive maintenance on Cloud systems.Evaluating and implementing new features to facilitate users' daily tasks.Handling end-to-end ticket workflows to find the best solutions.Identifying and assessing system and service improvements in collaboration with the responsible department (products).Creating materials to clarify doubts and provide… Show more Key Responsibilities:Addressing inquiries and requests from internal and external users.Performing corrective and preventive maintenance on Cloud systems.Evaluating and implementing new features to facilitate users' daily tasks.Handling end-to-end ticket workflows to find the best solutions.Identifying and assessing system and service improvements in collaboration with the responsible department (products).Creating materials to clarify doubts and provide guidance.Identifying the need for training for internal clients.Promoted to Senior Support Analyst effective from: May 1, 2022Additional Skills:Technical analysis of Time and Attendance system.Proficiency in Azure DevOps for managing boards assigned to level 2 support (Advanced Support).Preparation of backups and management of internal environments to provide simulated scenarios for development.Knowledge of Microsoft IIS (Internet Information Services).Intermediate SQL skills.Familiarity with Azure Storage Explorer.Proficiency in Cloud service monitoring tools such as Kibana and Grafana.Achievements:Developed Dashboards in Azure DevOps to increase the throughput performance of requests to the technical area within SLA, as well as analysis of occurrence rates by subject to develop bug prevention strategies in collaboration with development.Resolution rate of requests 2.3x higher than other colleagues in the department.Created a BI dashboard for tracking ticket resolution rates for each team member in the area. Show less

São Paulo, Brasil

São Paulo E Região, Brasil

Conducted thorough ticket analysis, ensuring timely resolution and adherence to SLAs through Helpdesk and other systems. Provided technical support for workflow forms, process flow, hierarchy, profile, access control, employee roster, and candidate tracking. Managed the Global Antares System and performed log analysis and rule customization. Produced reports to address non-compliance issues and technical discrepancies across departments. Possessed foundational SQL knowledge to support database… Show more Conducted thorough ticket analysis, ensuring timely resolution and adherence to SLAs through Helpdesk and other systems. Provided technical support for workflow forms, process flow, hierarchy, profile, access control, employee roster, and candidate tracking. Managed the Global Antares System and performed log analysis and rule customization. Produced reports to address non-compliance issues and technical discrepancies across departments. Possessed foundational SQL knowledge to support database operations. Show less

São Paulo E Região, Brasil

Successfully implemented on-site training for modular systems, enhancing user proficiency and system adoption. Provided technical support for modular systems including ERP, NF-e, CT-e, NFS-e, and S@T, ensuring seamless operation and resolving issues promptly. Generated reports and work orders to streamline processes and improve efficiency. Applied expertise in taxation, project analysis and development, SQL, and Delphi to contribute to project success and optimize system performance.