Daniel Hoesing

Daniel Hoesing Email and Phone Number

Mentoring new and experienced Customer Success leaders to show tangible value of Customer Success using the Predictive Customer Behavior Index™ @ Predictive Customer Behavior Index™
Daniel Hoesing's Location
Omaha, Nebraska, United States, United States
Daniel Hoesing's Contact Details

Daniel Hoesing personal email

n/a
About Daniel Hoesing

Since 2019 I've used the power of 𝐓𝐡𝐞 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐯𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐫 𝐈𝐧𝐝𝐞𝐱™ assessment standards to drive improvements and turnaround efforts for dozens of SaaS and Subscription based companies - delivering millions in additional revenue. My returns have been so consistent, I offer a 𝟏𝟎𝟎% 𝐌𝐎𝐍𝐄𝐘 𝐁𝐀𝐂𝐊 𝐆𝐔𝐀𝐑𝐀𝐍𝐓𝐄𝐄 on ALL of my consulting and leadership training initiatives. You love it, or you don’t pay.

Daniel Hoesing's Current Company Details
Predictive Customer Behavior Index™

Predictive Customer Behavior Index™

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Mentoring new and experienced Customer Success leaders to show tangible value of Customer Success using the Predictive Customer Behavior Index™
Daniel Hoesing Work Experience Details
  • Predictive Customer Behavior Index™
    President
    Predictive Customer Behavior Index™ Jul 2016 - Present
    Omaha, Ne, Us
    Specializing in Customer Success, I’ve helped scores of leaders improve the value of their Customer Success organization by retaining more revenue and expanding existing relationships. Learn how to become predictive of your customer behavior by using the proprietary Predictive Customer Behavior Index™ assessment tool or the Predictive Customer Behavior Playbook™ development process.
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  • Predictive Customer Behavior Index™
    President - Principal Consultant
    Predictive Customer Behavior Index™ Dec 2016 - Apr 2019
    Omaha, Ne, Us
    Develop strategy (Mission, Vision, Values) for startups to medium sized companies. Create tactical strategies that produce tangible results in revenue and expense - modifying inside and outside sales process as well as closed loop customer resolution. We bring the power of big data to your small to medium sides business! Review and improve your sales processExecute Six Sigma process management projects to identify, map and improve business processes that increase productivity and lower costsRe engineer back office processes, sourcing and implementing off the shelf and internally developed technology Restructuring departments to create a performance based structure and implement a culture of continuous improvement in sales and back office departmentsDevelop business and Marketing plans covering the Marketing Environment, Marketing Mix, and Marketing Strategy International and domestic clients in Hospitality, Online Retail, Banking and Travel.
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  • Prepared
    Head Of Customer Success
    Prepared Jan 2022 - Nov 2022
    New York, Ny, Us
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  • Inflection
    Sr. Vice President Customer Success & Support
    Inflection Apr 2019 - Jun 2021
    Redwood City, Ca, Us
    • Lead Customer Success & Support functions in a fast growing SaaS startup • Redefined CS sales funnel/SFDC process, created needs-based sales B2B SaaS Customer Success• Set company upsell record in Q1 over $1MM• Developed infrastructure to scale to $100 MM company• 97% revenue retention, NPS +73, CSAT 93% T2Box, ESAT 4.8 (5.0 scale) Q1 2020• Moved workforce (70 FTE) to work from home in 1 week with no customer disruption• Implemented forecasting Methodology for voice, chat and email tied to financial forecast• Developed financial measures (cost per minute and cost per contact methodology)
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  • American Express Global Business Travel
    Director Technologies: Global Product Management
    American Express Global Business Travel Mar 2014 - Nov 2016
    New York, Ny, Us
    The Director of the Global Operational Environment is part of the Product Technology Strategy team within American Express Global Business Travel (GBT) and is responsible for product management from inception, development, deployment and life cycle management. The role spans 3 regions (Americas, EMEA and APAC) in approximately 30 proprietary markets as well as dozens of partner markets. Key Responsibilities:• Creating next generation servicing capabilities for internal and external customers• Advancing our service differentiators across the globe• Standardizing the technology approach globally• Consolidating legacy and 3rd party systems into new technology being deployed • Creating the strategic product management structure American Express Global Business Travel is investing heavily in Technology and the Product Technology Strategy team is leading the way identifying and driving the execution of that investment.
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  • American Express Global Business Travel
    Director Special Projects: Emerging Technologies
    American Express Global Business Travel Jan 2013 - Mar 2014
    New York, Ny, Us
    Develop desktop Software and enhance existing tools to increase efficiency and integrate within the America's division of American Express Business Travel.
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  • American Express Global Business Travel
    Service Delivery Leader
    American Express Global Business Travel Feb 2010 - Feb 2013
    New York, Ny, Us
    Created a high performance culture, exceeding goals and becoming one of the most efficient offices in the company.Increased Productivity 40% YOY 2011 - 2012Decreased Cost per Transaction 30% YOY 2011 - 2012T2 box customer satisfaction 95.5% including 24 x 7 emergency services
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  • Ipmc Llc
    President
    Ipmc Llc Jul 2008 - Feb 2010
    Omaha, Ne, Us
    Execute Six Sigma process management projects to identify, map and improve business processes that increase productivity and lower costsReengineer back office processes implementing purchased and internally developed technology Restructuring departments to create a performance based structure and implement a culture of continuous improvement in sales and back office departmentsDevelop business and Marketing plan covering the Marketing Environment, Marketing Mix, and Marketing Strategy Current clients in London UK and Omaha, Nebraska
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  • Carlson Hotels Worldwide
    Sr. Director; Brand Web Distribution
    Carlson Hotels Worldwide Jun 2007 - Jun 2008
    Brussels, Be
    Identified technology integration to create the next generation in hotel distribution networks. The process utilized Scenario Envisioning, a process that uses predefined future triggers to predict an industries future direction. Managed the distribution component of 5 Brand websites, responsible for new Innovation and global integration with partners.Also managed the Data Content group responsible for back office processing of rates and content.
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  • Carlson Hotels Worldwide
    Sr Director Voice Reservations & Customer Service
    Carlson Hotels Worldwide Mar 2001 - Jun 2008
    Brussels, Be
    Manage global call center Sales and Customer Service strategy and operations for Omaha NE, Albequerque, NM; Mexico City MX; Dublin IR; and portions of Sydney AU
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  • Iare
    President Board Of Directors
    Iare Jun 2002 - Apr 2008
    IARE is the international association of Reservation Executives. I was president of the board of directors for 2 terms.
  • Infousa
    General Manager
    Infousa Jun 2000 - Dec 2000
    Directed struggling inside sales division selling diversified business information products.Reorganized from inside sales to client management with external capabilities.Division was merged with an existing division.

Daniel Hoesing Skills

Process Improvement Leadership Management Strategy Crm Call Centers Coaching Customer Service Team Building Strategic Planning Marketing Team Leadership Forecasting Revenue Analysis Sales Customer Satisfaction Business Process Improvement Call Center Six Sigma Budgets Account Management P&l Management Start Ups Staff Retention Product Launch Sales Management Training Cross Functional Team Leadership Employee Engagement Marketing Strategy Customer Experience Negotiation Change Management Contract Negotiation Operations Management Consulting Vendor Management Product Management B2b Business Development

Daniel Hoesing Education Details

  • University Of Nebraska-Lincoln
    University Of Nebraska-Lincoln
    General
  • Bellevue University
    Bellevue University
    Finance And Marketing
  • Elkhorn Senior High School
    Elkhorn Senior High School
    General

Frequently Asked Questions about Daniel Hoesing

What company does Daniel Hoesing work for?

Daniel Hoesing works for Predictive Customer Behavior Index™

What is Daniel Hoesing's role at the current company?

Daniel Hoesing's current role is Mentoring new and experienced Customer Success leaders to show tangible value of Customer Success using the Predictive Customer Behavior Index™.

What is Daniel Hoesing's email address?

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What is Daniel Hoesing's direct phone number?

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What schools did Daniel Hoesing attend?

Daniel Hoesing attended University Of Nebraska-Lincoln, Bellevue University, Elkhorn Senior High School.

What skills is Daniel Hoesing known for?

Daniel Hoesing has skills like Process Improvement, Leadership, Management, Strategy, Crm, Call Centers, Coaching, Customer Service, Team Building, Strategic Planning, Marketing, Team Leadership.

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