KTI was established in 2007 as a Technology Management Firm dedicated to helping business owners in Manufacturing, Professional Services, Information Technology, Construction, Education and First Nations enjoy Stress Free IT by delivering computer support and IT solutions that just plain work.We have helped numerous clients in Chilliwack and the greater Fraser Valley area, and even overseas clients to lower their business risks, improve efficiencies and increase profitability.

Primary responder for network/desktop support and management.Planned and Deployed Nagios network monitoring tool to create a decentralized alert/response system -- this allows IT to respond in a more proactive manner when issues arise and allows certain people outside IT to respond to tier one issues, such as printer paper/toner alerts, and website availability alerts.Assisted with deployment of Cisco UCS phone system -- responsible for ongoing support, user and device deployment and troubleshooting issues.Planned and assisted in execution of network redesign. Split a flat LAN into multiple VLANs to support firm growth, isolate traffic, and reduce broadcast domains, replaced ageing HP equipment with Juniper EX3300 series switches.

Spearheaded ongoing evolution of the organization's local area network, the adoption of new technologies and supporting legacy technologies. Migrated the LAN from mixed hub/switched environment to a fully switched HP/Cisco environment and moving towards fully POE environment.Managed a dynamic server farm utilizing VMWare's ESX platform to meet the organization's technology requirements. Over the course of my experience with ESX I have worked with ESX 2.5, 3, 3.5, 4 and 4.1 always striving to improve the performance of our systems with the end-user experience in mind.Designed and maintained of the organization’s Active Directory domain, DNS, and DHCP. Managed and maintained the organization's internal telecom system which is based on the Mitel 3300 ICP PBX system. This system is a mix of digital and IP phones including the Superset 401,410,410,4025 IP 52XX -53XX series phones.