Daniel Hogarty Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

- Analysis of Moderator reviews for TikTok Live content- Achieve alignment of policy review enforcement though internal/external calibration meetings- Assigned as Point of Contact for policy feedback to vendor teams- Collaborate with policy PoCs to provide feedback to improvements on policies- Provide chat support to Account Managers for TikTok creators on policy matters- Ad hoc support to projects launched

- Analyze quality performance for a team of content review agents- Provide feedback and coaching to agents to help improve quality performance- Prepare reports and action plans for under performing agents to their respective Team Leaders- Analyse trends and identify areas of improvement to operations team- Provide updates on policy and process changes to supported agents- Point of contact for agent queries via live support- Liaise with training team to ensure updates provided by the client are included in training material- Supporting new hires by checking offline samples and providing feedback

Dublin

- Analysis of innovations for improving processes & tools- Presented initiatives for policy and tool improvements to the client and operations teams- Drove projects for delivering process & tool improvements- Assisted with testing & design of new tools by providing user feedback to developer teams- Supported the launch of new systems and new policies- Facilitated meetings for operations and quality team and assigned weekly actions to be taken

County Dublin, Ireland

- Delivered in class training and coaching for new and senior team members- Provided technical support to content reviewers in regards to tool and policy queries- Assisted with production of training material and assisted with planning of training schedule- Assisted the team lead by delegating the workload for a group of 20 agents- Prepared reports for weekly client meetings- Facilitated team meetings- Involved in additional project work (process mapping, value stream mapping)

Dublin

- Evaluated online content for the Google Shopping product for adherence to client policies- Assisted with on boarding, shadowing and training for new hires

County Dublin, Ireland

- Sold mobile phones and additional services to retail customers- Performed lead generation via telephone for B2B customers and maintained a pipeline of the B2B accounts- Trained new hires and senior staff through informal role as a "Device Specialist"

Dublin

- Responsible for addressing incoming policy alteration requests via email- Composed high quality insurance policy documents for customers

County Dublin, Ireland

- Provided B2B banking support- Performed fraud checking and payment authentication

County Dublin, Ireland

- Phone based troubleshooting on Windows based software

County Dublin, Ireland

- Inbound IT support for internal corporate customers