Ensured customer satisfaction to customers via chat and email; handled 10+ chats and emails per hour.Tracked and canceled orders, contacted store locations, provided troubleshooting for app and launch reservations, assisted with order issues and missing packages, and answered product inquires.Consistently scored 100% on weekly quality assurance and monthly performance reviews.

Provided top notch customer service to guests checking in and out of the hotelMade sure the appearance of the hotel exceeded brand standardAssisted with overnight audit, completing close of day task and reports

Was the principle for CN railroad engineers and conductors to and from the North Fond du Lac RailyardCleaned and sanitized rooms occupied by CN guys to meet Radisson Brand StandardCreated CN Shuttle position duty checklists; make sure crew and vehicle logs are completed accurately

Prepared and mailed out auto renewal registration documentsStatused automobile and ship lease and loan documentsAdditional responsibilities included sorting mail, auto loan and lease documents to the correct files

Provided the best quality of service for customers to ensure excellent customer satisfactionResponsibilities included trouble-shooting customer’s cable signals & cable equipmentScheduled technician home visits for customers when issues weren’t able to be solved over the phone

Provided high grade customer care for customers to ensure the utmost amount of customer satisfactionResponsibilities included setting up, canceling & tracking orders for customersContacting local stores viaphone to ensure orders were being processed