• Manage the E2E fulfillment process for Real Estate secured business lending/commercial credit in the Southeast• Manage the E2E fulfillment process for Real Estate secured Dealer Financial Services nationally• Responsible for building and managing the relationship with our Credit Products teams and Client Facing sales teams• Measure and Manage volume, capacity, production, cycle time, quality, operations and financial metrics• Responsible for ensuring we deliver a World Class Experience to our Customers and Clients • Oversee associate staffing as well as training, coaching, and development • Perform monthly Business Reviews with our key Business Partners and Executive Leadership

• Lead a Unit of Mortgage Loan Servicing Managers• Responsible for 7-9 Team Managers with a total supervisory population of 90+ associates• Manage a portfolio of 5,000+ FHLMC short sales• Vendor Management/Oversight • Responsible for associate staffing as well as training, coaching and development• Oversee daily departmental production, quality and operations• Responsible for building and maintaining the relationships between the Bank and our Investors• Establish policies and procedures for compliance and LOB operational risk levels• Implement changes to enhance efficiency, production and high quality customer transactions• Minimize potential for risk/loss and increase profitability with in the Division• Build and implement strategic plans in a changing and rapid growth environment• Provide formal communication to business partners and senior management related to LOB performance

•Program Manager for Bank of America MSP in the Southeast•$125 + million in spend under management•1500+ contractors under management•Responsible for the successful implementation of new VMS Tool •Oversaw the Change Management of over 300 managers•Optimize efforts to service clients in a high quality, cost effective manner for multiple work locations. Direct and control all phases of the client requisition process in order to encourage a fair and competitive environment as well as maintain adherence to program process compliance.•Demonstrate working knowledge of Vendor Management System and Client Management tools•Identify and execute opportunities for requisition and supplier management efficiencies.•Oversee training and leadership to ensure end user community and supplier partnerships reach potential targeted service levels.•Manage and coordinate client and supplier community interactions within assigned market area or skill set. •Provide consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions.•Manage the use of VMS technology to ensure optimum, cost-effective, timely, and high quality results.

•Responsible for implementing finance and accounting specialty in the North Florida Region.•Supervise the recruiting and staffing of all finance and accounting positions for all Randstad Branches in North Florida. •Manage VMS systems including: Taleo, Beeline, Peopleclick, IQ Navigator, TSMS...•Manage the client accounts of several Fortune 500 companies: Merrill Lynch, Citi Universal Cards, Wachovia…•Meet the needs of the Fortune 500 clients while developing the business with in them•Work with 5 individual branches in expanding their databases and growing their existing relationships with clients to include and utilize the Finance and Accounting Specialty.•Form a marketing and business concept strategy with the corporate office to expand our market share in the field of Finance and Accounting in the North Florida Region.•Responsible for the payroll, employee relations, and employment paperwork of all finance and accounting talent in the North Florida Region.•Oversee the growth and development of all Strategic Accounts in the North Florida Region in relation to professional positions.•Meet with decision makers of various industries and companies to sell the Randstad Business Concept and provide Business Solutions for their existing needs.•Awarded Top Growth Year over Year 2008-2009

•Responsible for implementing and managing a comprehensive student recruiting program.•Manage and carry out a yearly recruiting budget.•Prepare and review scheduled reports: analyzing productivity of retention and current recruitment of new students.•Travel to over 50 events annually: speaking and representing the institution.•Supervise and manage the day to day activities of all recruiters and support staff of the recruiting office.•Strategize and carry out an effective marketing campaign. •Organize, promote, and run large annual events.•Cast and communicate the vision of the institution.•Manage regular meetings with the other departments of the institution: to assure team effort in the implementation of the institutions goals.•Enrollment increased by 14% and saw largest freshman recruiting class in school history during my leadership