Daniel Gell-Holleron Email & Phone Number

Milton Keynes, United Kingdom

Reading, England

OpenText is the leader in Enterprise Information Management (EIM).Our EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.• Remote, Telephone, Email and onsite support for customers• Work within strict Service Level Agreements• Supporting International customers (e.g. Red Bull, Barclays & Gazprom)• Building customer relationships• SQL and Oracle Database• Window Operating Systems• Debugging log files to find root cause of problems

Aylesbury

Supporting and developing Buckinghamshire County Councils Electronic Document Records Management System called Content Server. Which is also known as Livelink. I joined the Electronic Document Records Management System team initially on a secondment role, which then turned permanent. Role requirements – • Single point of contact for Content Server related issues• Working within strict Service Level Agreements• Member of Change Approval Board – ensuring changes to systems is managed and have back out plans if the change had failed.• Windows Operating Systems• SQL database• Designing Work flowed business processes

Aylesbury, Buckinghamshire

I provide ICT support to schools across Buckinghamshire. • Remote, Telephone, Email and onsite support for customers• Maintenance and development of ICT services• Efficient troubleshooting and resolution• Software installation / configuration• Remote, Email, Telephone & face to face ICT support• Knowledge of Operating Systems including XP, Windows 7, Server 2003 and 2008• Knowledge of Schools management systems called Sims and FMS (A Capita product)

Btec National Diploma, Business

Education record