Daniel Hopps Email & Phone Number

Atlanta, Georgia, United States

• Collaborated with project functional teams to analyze and resolve technical issues in the core Manhattan product as well as custom code and workflows.
• Gathered client's technical requirements for custom extension development.
• Engaged with Manhattan Development teams to assess feasibility of proposed technical design approaches, ensuring seamless integration with the base code flow.
• Maintained build pipelines and managed code deployments for both Java code repositories and Manhattan proprietary extensibility development platform (ProActive).
• Developed custom extensions and implemented code modifications within project parameters to address both internal and customer-reported defects.

Atlanta, Georgia, United States

• Spearheaded design and development of a new monitoring system enhancing system visibility for internal help desk and customers, enabling proactive monitoring and faster issue resolution.
• Led re-architecture of primary hardware appliance, reducing deployment time by 40% and enabling seamless remote troubleshooting and upgrades.
• Collaborated with CEO on repricing and bundling of product offerings to better match current market demands.
• Conducted customer interviews to gather feedback on current company products, driving functional and quality enhancements.
• Provided Sales Engineering support for technical sales discussions, ensuring alignment between customer needs and technical solutions.

Atlanta, GA, United States

• Manage the day-to-day operations of the SymplyFi HelpDesk team including inbound calls, inbound email tickets, and proactive site monitoring of all services.
• Re-structured the Technical Support department to work on a rigid set of standards and processes including service level standards and customer response time.
• Reduced average ticket closure time from 36 hours to 18 hours in 6 months by implementing the previously mentioned standards and procedures.
• Manage and coordinate all new site implementations starting from site provisioning to site installation and follow-up.
• Created, documented, and implemented procedures for on-boarding to reduce challenges during provisioning stage of the implementation process.
• Created, documented, and implemented processes to increase efficiency in the site buildout stage, in-turn creating a reduction in shipping costs of 60% by eliminating the need for expedited shipping of our products.

Atlanta, GA

• Managed analog-to-digital migration of app-based ordering and loyalty platform
• Led overhaul of mobile app UX and functionality
• Manage all POS System programming, IT support, and hardware support.
• Direct and manage a team of five highly effective corporate trainers and one Director of New Store Opening.
• Lowered food cost by 1% of overall company sales by sourcing, designing, and implementing video-integrated menu boards to focus on concept differentiators and drive menu mix.
• Reduced repair and maintenance costs by.5% of sales through the implementation of a centralized, web-based facility management system. Customized and maintained the system to also be used for area leadership to manage.

Atlanta, GA

• Developed, implemented, and supported front-of-house and back-of-house training systems.
• Worked with the VP of Operations to develop systems for food cost control and waste prevention.
• Assisted the Corporate Executive Chef with new food development – product development, recipe specifications, line execution, and standardization for consistency through concept.
• Provided high-level support for all GMs at the store level.
• Assisted VP of Operations with all P&L reviews.

Greater Atlanta Area

Associate Of Arts (A.A.), Culinary Arts/Chef Training

Bachelor Of Business Administration - Bba, Management Information Systems, General