Daniel Hopps Email & Phone Number

Atlanta, Georgia, United States

• Collaborated with project functional teams to analyze and resolve technical issues in the core Manhattan product as well as custom code and workflows.• Gathered client's technical requirements for custom extension development.• Engaged with Manhattan Development teams to assess feasibility of proposed technical design approaches, ensuring seamless integration with the base code flow.• Maintained build pipelines and managed code deployments for both Java code repositories and Manhattan proprietary extensibility development platform (ProActive).• Developed custom extensions and implemented code modifications within project parameters to address both internal and customer-reported defects.

Atlanta, Georgia, United States

• Spearheaded design and development of a new monitoring system enhancing system visibility for internal help desk and customers, enabling proactive monitoring and faster issue resolution.• Led re-architecture of primary hardware appliance, reducing deployment time by 40% and enabling seamless remote troubleshooting and upgrades.• Collaborated with CEO on repricing and bundling of product offerings to better match current market demands.• Conducted customer interviews to gather feedback on current company products, driving functional and quality enhancements.• Provided Sales Engineering support for technical sales discussions, ensuring alignment between customer needs and technical solutions.

Atlanta, Ga, United States

• Manage the day-to-day operations of the SymplyFi HelpDesk team including inbound calls, inbound email tickets, and proactive site monitoring of all services.• Re-structured the Technical Support department to work on a rigid set of standards and processes including service level standards and customer response time.• Reduced average ticket closure time from 36 hours to 18 hours in 6 months by implementing the previously mentioned standards and procedures.• Manage and coordinate all new site implementations starting from site provisioning to site installation and follow-up.• Created, documented, and implemented procedures for on-boarding to reduce challenges during provisioning stage of the implementation process. • Created, documented, and implemented processes to increase efficiency in the site buildout stage, in-turn creating a reduction in shipping costs of 60% by eliminating the need for expedited shipping of our products.• Assisted in development and documentation of upcoming product releases including the next iteration of the proprietary firewall system and the next iteration of the physical devices deployed to the sites.

Atlanta, Ga

• Managed analog-to-digital migration of app-based ordering and loyalty platform • Led overhaul of mobile app UX and functionality• Manage all POS System programming, IT support, and hardware support.• Direct and manage a team of five highly effective corporate trainers and one Director of New Store Opening.• Lowered food cost by 1% of overall company sales by sourcing, designing, and implementing video-integrated menu boards to focus on concept differentiators and drive menu mix.• Reduced repair and maintenance costs by .5% of sales through the implementation of a centralized, web-based facility management system. Customized and maintained the system to also be used for area leadership to manage compliance risks, inventory operations, and capital expenditures.• Decreased total cost of all new store build-out by 8% through value engineering of architectural designs.• 1st line trainer and subject matter expert for field leadership and personnel.

Atlanta, Ga

• Developed, implemented, and supported front-of-house and back-of-house training systems.• Worked with the VP of Operations to develop systems for food cost control and waste prevention.• Assisted the Corporate Executive Chef with new food development – product development, recipe specifications, line execution, and standardization for consistency through concept.• Provided high-level support for all GMs at the store level.• Assisted VP of Operations with all P&L reviews.

Greater Atlanta Area

Associate Of Arts (A.A.), Culinary Arts/Chef Training

Bachelor Of Business Administration - Bba, Management Information Systems, General