Acting as a Salesforce Consultant and Administrator, responsible for some clients, performing tasks such as:✔️ Org Administration;✔️ Creation of personalized objects;✔️ Workflows,✔️ Flows;✔️ Screen flows;✔️ Validation rules;✔️ Reports;✔️ Dashboard;✔️ Process builder;✔️ User profile management;✔️ Chatter feed updates, posts and comments, etc.✔️ Data manipulation using Dataloader, Data export, Data import wizard.Trailhead:✔️ Double… Show more Acting as a Salesforce Consultant and Administrator, responsible for some clients, performing tasks such as:✔️ Org Administration;✔️ Creation of personalized objects;✔️ Workflows,✔️ Flows;✔️ Screen flows;✔️ Validation rules;✔️ Reports;✔️ Dashboard;✔️ Process builder;✔️ User profile management;✔️ Chatter feed updates, posts and comments, etc.✔️ Data manipulation using Dataloader, Data export, Data import wizard.Trailhead:✔️ Double Star Ranger;✔️ 15 Superbadges.2 Salesforce Certifications:✔️ Salesforce Administrator;✔️ Associate. Show less

Acting with support leadership, projects and IT processes;Technical team coordination, defining scale, scope, priority, and technicians' visit schedule;Coordination of the service desk and field services team;People management;Management of service levels and performance evaluation;Elaboration of operational and management reports;Interaction with Salesforce Orgs for consultation, creation of reports and dashboard, qualification of Leads, roles, creation and management… Show more Acting with support leadership, projects and IT processes;Technical team coordination, defining scale, scope, priority, and technicians' visit schedule;Coordination of the service desk and field services team;People management;Management of service levels and performance evaluation;Elaboration of operational and management reports;Interaction with Salesforce Orgs for consultation, creation of reports and dashboard, qualification of Leads, roles, creation and management of access profiles, etc... Show less

Service Delivery Coordinator and Project Coordinator for customers (British Telecom, Hersheys, Abbvie, Ri happy, GE, Unilever)Project responsibilities - Financial and administrative management, weekly analysis of the “margin” in order to guarantee the financial health of the projects, weekly meetings with technicians and those involved in management. Ensure an effective provision of services to customers, first level of escalation for matters concerning the Field (technical service)… Show more Service Delivery Coordinator and Project Coordinator for customers (British Telecom, Hersheys, Abbvie, Ri happy, GE, Unilever)Project responsibilities - Financial and administrative management, weekly analysis of the “margin” in order to guarantee the financial health of the projects, weekly meetings with technicians and those involved in management. Ensure an effective provision of services to customers, first level of escalation for matters concerning the Field (technical service), once there is a problem in any equipment installation, difficulties in requesting an installation schedule, uninstallation, break and fix or smart hands and technical support.Ensure that field and local technicians have the necessary technical skills for any type of service, schedule training with all technicians in Brazil, ensure that the action center is effective in scheduling and supporting any activity, aiming at resolving the outage that the customer is facing.Management of the warehouse that allocate the network equipment related to the BT project, control the receipt and dispatch of any equipment, ensure that the equipment receives the data load with the standard configurations of the customer's network. Show less

* Acting on the client GE Oil and GasSupport to the IT infrastructure, Management of back-up of the servers, exchange of tapes, creation of Jobs in Arcserve, Support to the ERP (Baan), creation of users, management of accounts and access permissions.Creation and management of print queues and customization of drivers, management of technical and administrative processes related to mobile, landline and printing, creation of procedures related to the technical part.IT… Show more * Acting on the client GE Oil and GasSupport to the IT infrastructure, Management of back-up of the servers, exchange of tapes, creation of Jobs in Arcserve, Support to the ERP (Baan), creation of users, management of accounts and access permissions.Creation and management of print queues and customization of drivers, management of technical and administrative processes related to mobile, landline and printing, creation of procedures related to the technical part.IT equipment leasing project, Responsible for installing and managing new leased equipment, Equipment leasing cost management, Physical inventory, Level 3 ticket resolution. Show less

* Acting on the client GE Oil and GasOn Site Leader (leader of HP analysts) of HP's global EUS project for GE Oil and Gas customer.IT equipment leasing project, Responsible for installing new equipment, field and remote user support, formatting, preparation, configuration and maintenance of computers and printers, equipment inventory.

* Acting on the GE Corporate clientIT equipment leasing project, responsible for installing new equipment, field and remote user support, formatting, preparation, configuration and maintenance of computers and printers, equipment inventory, ticket resolution.

Voip and networks support analyst - Acting on several clientsSupport and configuration of VOIP telephony in several clients in São Paulo, remote and field support, line activation, access limitation, standard network configurations, etc.

Assistant Instructor of InformaticsHelped during computer classes for beginners and web design.Operating systems, Office package, computer assembly and maintenance, web designer.