In another life I should have been a physicist. That’s out of the question now, so I try to fake it by It by applying as much scientific method as I can to product development and entrepreneurship. This has led me to value uncertainty and ambiguity, and have a default setting to “build, measure, learn.” When an organization decides to embark on using technology, specifically AI, to introduce a new product to their customer base, they often fail to cross the chasm between “research project” and “desirable product.” I bridge that gap by embodying the values above, being the voice of the customer ad nauseam, evangelizing cross-functional development teams, and relentlessly testing. I happen to do these things currently as the Head of Product Management for Verus within State Street Corporation. Prior to making the jump to STT, I laid the foundation for the very product I’m building now with Boston Consulting Group, Digital Ventures.