Oversee product planning and development across the Phil platform, focusing on pharmacy processing and partner operations.

• Product manager focusing on search, clinician experience, and foundational services for athenaClinicals product with 60,000+ healthcare provider users• Collaborate with engineering teams, designers, and external partners to plan releases, assess trade-offs, and scope and build solutions• Partner with analytics, operations, customer success, and product teams across US and India offices to identify and address customer problems and process gaps • Formulate usage and outcome metrics to monitor performance and inform prioritization

• Developed and launched performance dashboards illustrating volumes and error rates for data exchange network with >400 million monthly transactions; built SQL-based data extractions and transformations, designed prototypes, and managed feature prioritization• Initiated and led team responsible for Lean process improvement program for 40+ member technical support organization across Watertown, Atlanta, and Chennai offices

• Scaled medical record sharing feature to enable electronic transmission to new providers and facilities. Grew network by 4x to ~60k recipients and increased adoption from ~3% to ~13%. Defined metrics, analyzed transaction and customer behavior data, designed marketing campaigns, and established vendor partnerships.• Designed and launched division-wide intranet site with blog posts, discussion forums, and documentation; reached 150+ active users within first month• Founded, taught, and built materials for multilevel Excel and data analysis course across two office locations

• Identified opportunities to improve rate of electronic prescription renewals using data analytics and qualitative research; sized impact of directory management, user workflows, and clinician enrollment processes and partnered with vendor and national pharmacy chains to set long-term plans and drive improvements• Built prioritized lab integration project pipeline for operations team through analysis of document volume• Cofounded and organized SQL course for operations division members

Qualitative research, data analytics, market research, and strategy development for the pharmaceutical and biotech industry.