Daniel Inkoom Email & Phone Number

Client Engagement: Work closely with clients to understand their IT infrastructure needs, challenges, and goals, offering tailored solutions.Infrastructure Design and Implementation: Design, implement, and maintain scalable, secure, and reliable IT infrastructures, including servers, networks, storage, and cloud environments.Consultancy Services: Provide.

Coventry, England, United Kingdom

• To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs.
• Excellent communication skills with the capacity to handle people when they are highly emotional, and able to translate findings into comprehensive insights.
• Processing payments and direct debit instructions by email and over the phone
• Managed customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms.
• Identified and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team for prompt response.
• Provide stakeholder reports and highlight rejected payments and maintain financial accuracy and address exceptions.

United Kingdom

• Elicit requirements and manage user workshops, document, and analyze requirements, conducts user surveys, and analyze business process performance, recommend optimization by applying Lean process fundamental.
• Created and maintained business, project and technical documentation including Business Requirements Document, System Requirement Document, Epics, Themes, and User Stories, User Guide, Requirement Traceability Matrix.
• Assist with and lead, where necessary, on the development and implementation of specific project aims. Ensure project tasks are successfully delivered in line with agreed timescales and budgets.
• Presenting complex, sensitive and/or contentious information to relevant Boards/groups on change initiatives, where agreement and co-operation is required.
• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
• Conducted interviews with key business users to collect information on business processes and user requirements for payment solutions.

Northampton, England, United Kingdom

• Reconciling customer mortgage account with customer statement
• Management of complaints /query resolution within contractual requirements
• Providing appropriate detailed reconciliations for multi-site customers. Ensuring tickets are worked in a timely manner.
• Delivering a smooth registration of new customers and additional business
• Carrying out data analysis to identify root causes, identify and implement solutions to improve data quality.
• Manage SLAs to avoid any commercial penalties through PPR's, ensures compliant with all regulatory changes & supports debt & cash collection within segment.

Coventry, England, United Kingdom

• Ensure all processes adherence to all necessary compliance including TEXAS, GDPR, FCA, DMC’s and Goal Zero
• To act as the initial point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate.
• Support customers in financial difficulties to complete income and expenditure form both with DMC’s and over the phone as well as IncomeMax.
• Proactively contact customers to resolve debt issues and negotiate repayment schemes.
• Speaking with third parties if appropriate i.e. Stepchange and Payplan, either to fully understand the client’s situation, or to assist them in implementing an agreed strategies like setting up payment plans, direct.
• Supporting customers undergoing through insolvency and bankruptcy with DMC’s.

Accra

Accra, Greater Accra Region, Ghana

• Ensure invoices are paid to terms in accordance with the organizations set policies and procedures and prepare supporting documentation for weekly payment runs
• Process various types of payments (Accounts payable / Purchase Ledger /Sales Ledger) instruction for both internal and external customers on Stanchart Platform, SAGE 50, Omni and Flexcube 12.
• Communicate with corresponding banks (Ecobank France, Togo, Standard Chartered Bank, CitiBank) and their intermediaries to ensure payment is completed.
• Completes CHAPS/ SWIFT/ BACS payment and manually create payments from physical customer instructions as well as emailing remittances to both local and foreign vendors.
• Prepares quarterly Risk and Control Self-Assessment (RCSA) for Country Operations Unit
• Meet and exceed KPIs, including supplier SLA’s on-stop accounts, volume of unprocessed invoices, completed supplier statement reconciliations.

Master'S Degree, Strategic Management And Leadership

Activities and Societies: Team coordinator

First Degree, Banking And Finance

Activities and Societies: Team leader