Daniel Inkoom Email & Phone Number

Client Engagement: Work closely with clients to understand their IT infrastructure needs, challenges, and goals, offering tailored solutions.Infrastructure Design and Implementation: Design, implement, and maintain scalable, secure, and reliable IT infrastructures, including servers, networks, storage, and cloud environments.Consultancy Services: Provide expert consultancy on IT infrastructure best practices, network architecture, system integration, and disaster recovery planning.Cloud Integration: Assist clients in migrating and integrating on-premises systems into cloud-based environments, leveraging technologies like AWS, Azure, or Google Cloud.Security and Compliance: Ensure that infrastructure solutions comply with security and regulatory requirements, implementing firewalls, encryption, and other security measures.Project Management: Manage and support IT infrastructure projects, ensuring timelines, budgets, and client expectations are met.Collaboration: Work with cross-functional teams, including software developers, network engineers, and other consultants, to deliver end-to-end IT solutions.Training and Development: Engage in ongoing technical and consultancy training to keep up-to-date with the latest infrastructure trends and technologies.Adaptability: Flexibly transition between remote work and client site visits, ensuring the delivery of high-quality service and support

Coventry, England, United Kingdom

• To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs.• Excellent communication skills with the capacity to handle people when they are highly emotional, and able to translate findings into comprehensive insights.• Processing payments and direct debit instructions by email and over the phone• Managed customer and Retailer inbound and proactive outbound contacts via telephone, e-mail, social and digital platforms.• Identified and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team for prompt response.• Provide stakeholder reports and highlight rejected payments and maintain financial accuracy and address exceptions.• Ensuring all contacts are captured in the CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business• Processes customers enquires and complaints by ensuring fair outcome for all according to organizations policy• Promoted a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved• Strive to continually improve personal performance in order to achieve team and company SLA

United Kingdom

• Elicit requirements and manage user workshops, document, and analyze requirements, conducts user surveys, and analyze business process performance, recommend optimization by applying Lean process fundamental.• Created and maintained business, project and technical documentation including Business Requirements Document, System Requirement Document, Epics, Themes, and User Stories, User Guide, Requirement Traceability Matrix, Business Process flows and flowcharts and flow diagrams.• Assist with and lead, where necessary, on the development and implementation of specific project aims. Ensure project tasks are successfully delivered in line with agreed timescales and budgets.• Presenting complex, sensitive and/or contentious information to relevant Boards/groups on change initiatives, where agreement and co-operation is required.• Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.• Conducted interviews with key business users to collect information on business processes and user requirements for payment solutions.• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)• Support the development of bids for project resources along with detailed business cases for presentation and approval at relevant Boards/groups..• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.• Documented business processes and analyzed procedures to align with changing business needs with regards with payment safeguarding solutions.• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.• Explained complex technology-related issues in understandable terms to customers.

Northampton, England, United Kingdom

• Reconciling customer mortgage account with customer statement• Management of complaints /query resolution within contractual requirements• Providing appropriate detailed reconciliations for multi-site customers. Ensuring tickets are worked in a timely manner.• Delivering a smooth registration of new customers and additional business• Carrying out data analysis to identify root causes, identify and implement solutions to improve data quality.• Manage SLAs to avoid any commercial penalties through PPR's, ensures compliant with all regulatory changes & supports debt & cash collection within segment.• Analyzing and interpreting client needs from documentation provided by mortgage specialists.• Discusses range of services including advocating self-serve through our online services and support the member through their journey.• Identify and recognize areas of customer dissatisfaction and resolve, redirect or escalate as appropriate in line with policies and procedures, to deliver an exceptional customer experience every time.• Drafting suitability letters for mortgage specialists to review, approve and sign• Support our customers through self-service functions and manage their expectations where required.• Show exceptional skills to support our vulnerable customers when they need us the most.• Juggling the demands of high volume of incoming phone calls, identifying and resolving customer and solicitor enquiries holistically across the mortgage journey with varying levels of complexity and risks.

Coventry, England, United Kingdom

• Ensure all processes adherence to all necessary compliance including TEXAS, GDPR, FCA, DMC’s and Goal Zero• To act as the initial point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.• Support customers in financial difficulties to complete income and expenditure form both with DMC’s and over the phone as well as IncomeMax.• Proactively contact customers to resolve debt issues and negotiate repayment schemes.• Speaking with third parties if appropriate i.e. Stepchange and Payplan, either to fully understand the client’s situation, or to assist them in implementing an agreed strategies like setting up payment plans, direct debits, breathing space, and partial settlement.• Supporting customers undergoing through insolvency and bankruptcy with DMC’s. • Gathering evidence from customers’ claim submissions and probing for further evidence where needed.• Make sure stage one complaints are acknowledged. All cases are fully investigated and final conclusions communicated with a final response letter along with any appropriate compensation awarded as per Housing Ombudsman Code.• Assist the client by explaining simple budgeting strategies to help them manage their money more effectively, utilizing Money Course material and involving the financial capability team whenever appropriate.• Advise clients with rent arrears how to safeguard their home, speaking with their landlord if appropriate and/or advising clients what action they need to undertake and advising on any court action• Advice clients with other priority debt issues i.e. Council Tax, utilities, benefit overpayments, ensuring they fully understand their situation and the implications, and agree way forward.• Keep up to date with legislation, case law, policies and procedures relating to debt advice, and attend appropriate training.

Accra

Accra, Greater Accra Region, Ghana

• Ensure invoices are paid to terms in accordance with the organizations set policies and procedures and prepare supporting documentation for weekly payment runs• Process various types of payments (Accounts payable / Purchase Ledger /Sales Ledger) instruction for both internal and external customers on Stanchart Platform, SAGE 50, Omni and Flexcube 12.• Communicate with corresponding banks (Ecobank France, Togo, Standard Chartered Bank, CitiBank) and their intermediaries to ensure payment is completed.• Completes CHAPS/ SWIFT/ BACS payment and manually create payments from physical customer instructions as well as emailing remittances to both local and foreign vendors.• Prepares quarterly Risk and Control Self-Assessment (RCSA) for Country Operations Unit • Meet and exceed KPIs, including supplier SLA’s on-stop accounts, volume of unprocessed invoices, completed supplier statement reconciliations. • Prepares schedule for monthly revenue payment for staff and vendors (G.R.A, S.S.N.I.T PENSION SCHEME, V.A.T, I.R.S, etc.) • Maintenance and review of supplier accounts. Allocating cash and payments• Daily bank reconciliation statement against Vendor payment • Build and continue to build good working relationships with all stakeholders.• Review Aged Creditors Report to identify issues and to ensure suppliers are paid on time. Updating client information and Credit check reviews

Master'S Degree, Strategic Management And Leadership

Activities and Societies: Team coordinator

First Degree, Banking And Finance

Activities and Societies: Team leader