Daniel Isham Email & Phone Number

Akron, Ohio, United States

Oversees the support relating to technical issues involving Microsoft's core business applications and operating systems.Aligns Office 365 products with the overall global IT enterprise architecture vision and goals.Translates business requirements into cloud solutions: oversees deployments, upgrades, and migrations to the latest Microsoft technologies.Reviews existing architecture and leads innovation to continually improve service performance.Maintains platform… Show more Oversees the support relating to technical issues involving Microsoft's core business applications and operating systems.Aligns Office 365 products with the overall global IT enterprise architecture vision and goals.Translates business requirements into cloud solutions: oversees deployments, upgrades, and migrations to the latest Microsoft technologies.Reviews existing architecture and leads innovation to continually improve service performance.Maintains platform and process adherence to relevant compliance requirements. Show less

Akron, Ohio

SME for all Unified Communications technologies for US and international sites.Technical lead for multiple CUCM clusters across the globe including multiple call centers, custom IVR integrations, complex call routing maintenance, and global dial-plan management via Session Manager.Technical lead for our global M365 collaboration work stream including unification of Microsoft and Cisco technologies.Responsible for the design, implementation, and support of all key… Show more SME for all Unified Communications technologies for US and international sites.Technical lead for multiple CUCM clusters across the globe including multiple call centers, custom IVR integrations, complex call routing maintenance, and global dial-plan management via Session Manager.Technical lead for our global M365 collaboration work stream including unification of Microsoft and Cisco technologies.Responsible for the design, implementation, and support of all key technologies in multiple business units.Streamlines and develops strategic initiatives for seamless collaboration between many large sites across the globe Plans, designs, and implements WebEx and Microsoft Teams for over 10,000 knowledge workers including Microsoft Calling.Provides support and technical guidance for over 2,200 retail stores in the US. Show less

Cleveland/Akron, Ohio Area

Provided client consultation for businesses: planned, designed, and implemented voice and video infrastructure Analyzed existing video, voice, and data networks and provided the recommendations of voice and video solutions.Developed and implemented the technical architecture and physical design of the network.Installed, configured, and tested Cisco TelePresence endpoints and infrastructure including VCS and Expressway, TMS, TCS, CTMS, MCU, and Conductor products.Designed… Show more Provided client consultation for businesses: planned, designed, and implemented voice and video infrastructure Analyzed existing video, voice, and data networks and provided the recommendations of voice and video solutions.Developed and implemented the technical architecture and physical design of the network.Installed, configured, and tested Cisco TelePresence endpoints and infrastructure including VCS and Expressway, TMS, TCS, CTMS, MCU, and Conductor products.Designed and deployed new voice implementations including Collaboration Edge, UC on UCS, migrations, and hardware installations.Designed conference room implementations and A/V integration. Show less

Cleveland/Akron, Ohio Area

Installation and administration of servers, storage, backup, infrastructure, and virtual environments for small to medium businesses. Provides assistance in new product recommendations and integration.

Provided managed IT services for businesses including new implementations, product research, network auditing, and network support.

Middlefield, Oh

Performed the installation, troubleshooting, administration, upgrades, and purchasing for: network hardware, software applications, desktops, laptops, Apple products, and printers.

Cleveland, Oh

Maintained, repaired, and updated specimen databases and department website. Responsible for preparing media and other sterile solutions. Assisted with in vitro MIC testing and plating of mycological specimens.