Danielius Cinskas Email & Phone Number

Peterborough, England, United Kingdom

Peterborough, England, United Kingdom

▫ Onboarding new customer accounts ▫ Management of open opportunities ▫ Quotations and sales order processing ▫ Building exemplary customer relationships with end-to-end support ▫ Ensuring speedy dispatch of customer order ▫ Communicating effectively and in a timely manner to all customer enquiries ▫ Communicate effectively with customers to ensure they are satisfied with the products and services pre and post-sale ▫ Ensure valuable customer feedback is collected and shared with key stakeholders ▫ Continually seek out innovative ideas and process improvement opportunities ▫ Contribute to and maintain departmental performance measures

Peterborough, England, United Kingdom

▫ Providing exceptional customer service through various channels to our large customer base ▫ Ensuring customer retirement applications are entered and processed correctly ▫ Providing guidance and explaining government legislation to those looking to take their benefits held with us ▫ Identifying patterns and adapting to business needs ▫ Covering any gaps within the team to ensure our service levels are met ▫ Providing advice and support to our colleagues on the front line ▫ Picking up any escalation requests (manager callbacks, complaints) ▫ Continuously looking for ways to improve our services ▫ Producing performance reports

Peterborough, England, United Kingdom

▫ Ensuring customer experience is seamless via various channels (email, telephone, chat) ▫ Providing advice to customers on how to save on their utilities ▫ Advising customers on various processes and regulations set out by the government and wholesaler ▫ Making sure customer accounts are up to date with correct information ▫ Working closely with billing, account management, complex departments to ensure correct billing of accounts ▫ Promoting our ‘Value added services’ such as, high consumption investigation, sub meter fittings, regular meter readings ▫ Identifying leaks and advising customers how to deal with these in most costefficient way ▫ Ensuring all leak allowances are applied and re-billing accounts accordingly ▫ Where applicable advising on the right processes with other companies and providing contact details (local council, valuations office, debt recovery agencies).

Northampton, England, United Kingdom

Supporting agents with any customer service queries via Microsoft Teams application Reviewing agents' performance in different areas of the business and identifying patterns; Customer satisfaction, average call handling time, average hold time, average aftercall time etc. Oversee agent time keeping, ensure agents are using allocated time slots for their tasks Providing guidance to my team in our one-to-one sessions Training new starters Providing IT support when required Handling complaints Completing return to work forms Reviewing holiday requests Working closely with HR to record absences accordingly Liaising with Resource Planning department and assigning daily tasks to agents in order to meet business needs

Northampton, England, United Kingdom

Organise, produce and maintain accurate records for area of work Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required Amending and replacing orders that cannot be fulfilled due to payment issues or stock discrepancies Ensuring correct and up to date data is entered onto our systems and reports produced Producing mail merge templates and ensuring these are sent out in a timely manner to required customer base Updating customer profiles Processing payments Processing refunds/replacements

Gcse, C

Activities and Societies: Math and English

High School Diploma