Subgerente Transversal Host
Santiago, Santiago Metropolitan, Chile
Led work streams across functional silos for an $80 million project to renew the airline’s reservation system:Led a team of 10 engineers to oversee the transition to the new system, data migration and design of new end-to-end processes for how the airline works across multiple departments.Identified key gaps in process and system capabilities and presented recommendations to to LATAM leadership. Oversaw solution design for these gaps and implementation throughout the life of the… Show more Led work streams across functional silos for an $80 million project to renew the airline’s reservation system:Led a team of 10 engineers to oversee the transition to the new system, data migration and design of new end-to-end processes for how the airline works across multiple departments.Identified key gaps in process and system capabilities and presented recommendations to to LATAM leadership. Oversaw solution design for these gaps and implementation throughout the life of the project, leading teams across LATAM and IT vendors across the world.Drove resolution of over 300 process and functional gaps across all LATAM functional teams, influencing multiple stake holders to accept changes to their day-to-day operations.Orchestrated cooperation across 3 global IT vendors during 2 years to coordinate a successful IT transition. Show less