Daniel Iñiguez Email & Phone Number

Zapopan, Jal., Mx

Guadalajara, Mexico Metropolitan Area

ResponsibilitiesProvide a seamless experience through all phases of the customerlifecycle, coordinating with client implementation and project team,administrative staff, IT team, and users of Diligent applications.Analyze existing programs to drive customer behavior and use datato measure success.Maximize growth potential by understanding customer needs andidentifying opportunities for expanded use.Serve as the primary liaison for customers transitioning from… Show more ResponsibilitiesProvide a seamless experience through all phases of the customerlifecycle, coordinating with client implementation and project team,administrative staff, IT team, and users of Diligent applications.Analyze existing programs to drive customer behavior and use datato measure success.Maximize growth potential by understanding customer needs andidentifying opportunities for expanded use.Serve as the primary liaison for customers transitioning from salesprospects to active users.Spearhead the customer onboarding process for successful productadoption.Engage with customers through monthly follow-ups and analyticsreviews.Resolve customer issues and contribute to upsells and renewals.Manage retention calls from dissatisfied customers.Pioneer strategies to boost customer engagement and productadoption. Show less

Responsibilities:Initiate and answer sales inquiries from prospective and existing customers to promote product offerings, services and capabilities. Provide quotes with competitive price to achieve company grow. Develop and manage trusted relationships for top priority customers and accounts.Follow up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.Coordinate meetings with top customers to review projects… Show more Responsibilities:Initiate and answer sales inquiries from prospective and existing customers to promote product offerings, services and capabilities. Provide quotes with competitive price to achieve company grow. Develop and manage trusted relationships for top priority customers and accounts.Follow up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.Coordinate meetings with top customers to review projects or issues and ensure customer satisfaction.Maintain and expand sales with existing accounts through a high level of customer service and customer knowledge (e.g., DTAM, projects in pipeline, critical start dates).Coordinate sales efforts and strategies with internal teams such as purchasing, planning, engineering, transportation, and field sales. Communicate customers regarding current product information and new technology services and provide input on products and final solutions.Load customer’s forecast demand in SAP and coordinate existing requirements for inventories, delivery lead time and unit prices. Attend to QBR’s, sometimes held outside the country.Achievements: +15 months overachieving the sales goal for one of the top 3 customers of the company, with over 5M USD in sales each month. Closure of more than 800K USD in disputes. Moving of aged inventory older than 48 months valued at 500K USD. Standardization of weekly meetings for specific projects (NPI) involving engineering, sales, purchasing, and customer, providing specific data to achieve customer satisfaction. Show less

Zapopan Area, Mexico

Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to compnay. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics. Activities may include the… Show more Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes company options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to compnay. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics. Activities may include the following as well as others. Show less

Zapopan Area, Mexico

• Process purchase orders to ensure the data integrity and reach out to the buyers in order to resolve any discrepancies• Follow up on inside sales (sales process and customer service)• Oversee Customer purchase orders, to secure the confirmation of the delivery date through EDI signals.• Work with planning and purchasing teams to expedite critical materials to close the gaps on Customer’s supply.• Negotiation with the customer over expedites, push outs… Show more • Process purchase orders to ensure the data integrity and reach out to the buyers in order to resolve any discrepancies• Follow up on inside sales (sales process and customer service)• Oversee Customer purchase orders, to secure the confirmation of the delivery date through EDI signals.• Work with planning and purchasing teams to expedite critical materials to close the gaps on Customer’s supply.• Negotiation with the customer over expedites, push outs, cancellations and urgent deliveries of the POs.• Follow up on the shipments with the areas involved (planning, traffic, warehouse and Transportation) to accomplish the committed date to the customer in timely manner.• Analysis of Customer’s supply and forecast signals to provide status identifying the order method of the part numbers (Full LT/CRP) Show less

Guadalajara, Mexico Metropolitan Area

- Supervise and mentor a team of marketers, providing guidance, support, and performance feedback.- Oversee the planning, execution, and delivery of marketing campaigns, ensuring they meet deadlines and client expectations.- Act as the primary point of contact for clients, building strong relationships and understanding their needs.- Collaborate with senior management to develop and implement marketing strategies that drive client success.- Analyze team performance metrics and… Show more - Supervise and mentor a team of marketers, providing guidance, support, and performance feedback.- Oversee the planning, execution, and delivery of marketing campaigns, ensuring they meet deadlines and client expectations.- Act as the primary point of contact for clients, building strong relationships and understanding their needs.- Collaborate with senior management to develop and implement marketing strategies that drive client success.- Analyze team performance metrics and project outcomes to identify areas for improvement and optimize processes- Manage team resources effectively, balancing workloads and ensuring the right talent is assigned to each project.- Identify training needs and facilitate professional development opportunities for team members. Show less

Bachelor'S Degree, International Business

Technician, Automobile/Automotive Mechanics Technology/Technician