- Investigated 60 members during a 12 month period, leading to a counter fraud movement being launched by producing a report that highlighted company losses.- Sole front line decision maker collaborating with underwriting in order to cancel policies and charge customers who abuse them.- Represented my department in ‘Delivering The Vision’ project- provided feedback and creative ideas for new business systems.- Provided daily metrics reports to the leadership team to reflect service providers performance.- Increased efficiency and brand reputation of the business- Trained and developed new recruits within the team.- Managed complaints and took ownership of escalation calls.- Processed invoice queries and payments.- Acted as an intermediary for customers and service providers- Ensured Service Providers met the terms of their contracts & authorised their payments.

Investigated 60 members during a 12 month period, leading to a counter fraud movement being launched by producing a report that highlighted company losses.Sole front line decision maker collaborating with underwriting in order to cancel policies and charge customers who abuse them.Represented my department in ‘Delivering The Vision’ project- provided feedback and creative ideas for new business systems.Provided daily metrics reports to the leadership team to reflect service providers performance.Increased efficiency and brand reputation of the businessTrained and developed new recruits within the team.Managed complaints and took ownership of escalation calls.Processed invoice queries and payments.Acted as an intermediary for customers and service providersEnsured Service Providers met the terms of their contracts & authorised their payments.

Store Launch: Organised the launch alongside head office, booked DJ's and created a presentation for Philip Green and other key visitors.Managed team members to ensure work was delivered in an effective and time based manner.Mentored and trained staff members in their new roles.Handled paperwork and dealt with telephone and email enquiries.Created, reviewed and updated the stores website with clear, engaging and accessible material that was consistent with the brands communication and marketing messages.Effective use and expansion of social media as a means of communication. (Facebook, Instagram, Blogspot)Created daily briefs for the store including figures, incentives, brand updates, new lines.Directed, filmed and edited videos for staff and head office use.Photographed new lines and key events.Designed wall art and created mood boards for trends.Cascaded information from head office to management and other staff members.Conducted interviews for new staff members.Conducted market research.Booked and promoted staff events.