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Successful senior executive with 17 years of demonstrated track record in achieving results and building high performing teams. Strong customer orientation, and ability to manage large cross-functional, matrixed teams based across Australia, New Zealand and the Philippines. Experience deploying high impact outsourced services engagements into global and regional enterprise accounts. Held directorship and senior leadership positions in multinational and not-for-profit organisations.
Manulife
View- Website:
- manulife.com
- Employees:
- 32968
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Chief Technology Officer At Manulife Global Business ServicesManulifeMetro Manila, Philippines
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Chief Operating OfficerManulife Mar 2021 - PresentToronto, Ontario, Ca
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Managing DirectorCanon Business Service Centre Philippines Jan 2019 - Mar 2021Taguig, Metro Manila, PhOversight and full operational leadership and P&L responsibility for the Philippines organisation, as a key member of the Group Executive Leadership Team reporting to the Group CEO. Direct day-to-day management of the country operations, ensuring a hands-on approach to developing and executing solutions to strategic, technical, commercial, operational, and workforce management issues, which could impact on customer service and performance. Possess the ability to resolve issues and conflicts, and to take ownership when faced with challenging situations. Leading a workforce of close to 1,000 people across 4 locations, ensuring revenue, gross margin, EBIT, productivity, regulatory compliance, and employee engagement targets are achieved. -
Country ManagerConverga Asia Inc Jan 2015 - Jan 2019Macquarie Park, Nsw, AuOversaw full operational leadership and P&L responsibility for Converga Asia Inc, reporting to the Converga Group CEO. Directed the day to day management of the business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational and people management issues, which could impact on customer service and performance -
General Manager - Shared ServicesConverga Asia Inc Jan 2014 - Jan 2015Macquarie Park, Nsw, AuA newly created position, General Manager, Shared Services based in the Philippines was established with a mandate to create a Shared Service function within the group. Founded the Shared Services Centre and directed a professional customer-focused culture throughout the newly formed internal team. This role had operational exposure to all levels of the Converga Group, playing a central role in provided valuable experience in managing the migration of work offshore and the management of internal and external stakeholders.
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Senior Account ManagerConverga Pty Ltd Sep 2010 - Jan 2013Macquarie Park, Nsw, AuOversaw the day-to-day operations of all services provided to ANZ Bank and Jones Lang La Salle (JLL) across Oceania, reporting to the General Manager of Client Services. These services include working with the Integrated Facilities Management Team (IFM) of JLL and working directly with ANZ Bank on their outsourced Disputes Management, and ANZ Cards division. The close partnerships formed in this role with key contacts created the opportunity to grow revenue from these relationships while representing and promoting Converga as a quality outsource provider.
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Hotel ManagerAlh Group Sep 2003 - Sep 2010South Yarra, Victoria, Au
Daniel Alexander Skills
Daniel Alexander Education Details
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Asian Institute Of ManagementGeneral -
Swinburne University Of TechnologyBusiness Marketing
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Enterprise Risk Management AcademyEnterprise Risk Management Certificate
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Six Sigma - Green BeltBusiness Process Excellence
Frequently Asked Questions about Daniel Alexander
What company does Daniel Alexander work for?
Daniel Alexander works for Manulife
What is Daniel Alexander's role at the current company?
Daniel Alexander's current role is Chief Technology Officer at Manulife Global Business Services.
What is Daniel Alexander's email address?
Daniel Alexander's email address is da****@****.com.au
What is Daniel Alexander's direct phone number?
Daniel Alexander's direct phone number is +613903*****
What schools did Daniel Alexander attend?
Daniel Alexander attended Asian Institute Of Management, Swinburne University Of Technology, Enterprise Risk Management Academy, Six Sigma - Green Belt.
What are some of Daniel Alexander's interests?
Daniel Alexander has interest in Poverty Alleviation, Children, Education, Disaster And Humanitarian Relief.
What skills is Daniel Alexander known for?
Daniel Alexander has skills like Outsourcing, Operations Management, Client Services, Customer Service, Customer Satisfaction, Customer Relations, Customer Engagement, Customer Retention, Account Management, Change Management, Project Management, International Relations.
Who are Daniel Alexander's colleagues?
Daniel Alexander's colleagues are Balaji Arjun, John Kenneth Santiago, Stanley Lau, Sarah Rei T., Katarina Erb, 井上毅, Vicheth Hul.
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