Daniel Alexander Email & Phone Number

Metro Manila, Philippines

Toronto, Ontario, Ca

Taguig, Metro Manila, Ph

Oversight and full operational leadership and P&L responsibility for the Philippines organisation, as a key member of the Group Executive Leadership Team reporting to the Group CEO. Direct day-to-day management of the country operations, ensuring a hands-on approach to developing and executing solutions to strategic, technical, commercial, operational, and workforce management issues, which could impact on customer service and performance. Possess the ability to resolve issues and conflicts, and to take ownership when faced with challenging situations. Leading a workforce of close to 1,000 people across 4 locations, ensuring revenue, gross margin, EBIT, productivity, regulatory compliance, and employee engagement targets are achieved.

Macquarie Park, Nsw, Au

Oversaw full operational leadership and P&L responsibility for Converga Asia Inc, reporting to the Converga Group CEO. Directed the day to day management of the business, applying as required a hands-on approach to producing solutions to strategic, technical, commercial, operational and people management issues, which could impact on customer service and performance

Macquarie Park, Nsw, Au

A newly created position, General Manager, Shared Services based in the Philippines was established with a mandate to create a Shared Service function within the group. Founded the Shared Services Centre and directed a professional customer-focused culture throughout the newly formed internal team. This role had operational exposure to all levels of the Converga Group, playing a central role in provided valuable experience in managing the migration of work offshore and the management of internal and external stakeholders.

Macquarie Park, Nsw, Au

Oversaw the day-to-day operations of all services provided to ANZ Bank and Jones Lang La Salle (JLL) across Oceania, reporting to the General Manager of Client Services. These services include working with the Integrated Facilities Management Team (IFM) of JLL and working directly with ANZ Bank on their outsourced Disputes Management, and ANZ Cards division. The close partnerships formed in this role with key contacts created the opportunity to grow revenue from these relationships while representing and promoting Converga as a quality outsource provider.

South Yarra, Victoria, Au

Finance For Non Finance Executives, Finance, General

Bachelor'S Degree, Business Marketing

Enterprise Risk Management Certificate

Business Process Excellence