Accountable for a software platform for a services based business model. Delivered the technical roadmap, strategy, architecture, quality, and defect management. • Migrated the platform from a traditional build/release to Devops including Integration, Quality Assurance and Production environments• Responsible for day to day activities of a team of software engineers. • Provided leadership aligned to quality, integrity, automation and the generation of value for stakeholders.• Fostered an environment of continuous improvement through automation, skills development and use of software industry standard practices and technologies.• Supported and developed required compliance checks and practices• Managed competing interests to a stable and aligned product backlog

Recognized domain expert and strategic collaborator. I value becoming an expert in all facets of a product which leads to effective product management. Drawing on my extensive technical background to materialize effective and extensible systems while collaborating with internal and external stakeholders to generate results for my clients.• Delivered an extensible data analytics platform for identifying data quality and service metrics for a $3.5 B service business. Exceeded 300% of expected adoption rate and brought greater transparency to operations. • Objectively sized markets and business cases from key data sources. • Contributed to client contract renewals and RFP responses in excess of $200 Million by delivering the required features and aligned understanding of those features.• Analyzed competitive research and various client needs to deliver optimized product roadmaps, user stories and ultimately requirements definition.• Created and lead the cross functional program team responsible for the technical, marketing and support of the program. Established key performance quality metrics for program success and continued results. Consistently traded off ancillary objectives for timeline adherence. • Developed materials with marketing for industry analysts and client segments through message maps. Presented program to the delight of many Fortune 500 clients.• Created and delivered product marketing to industry analysts.• Optimized a Mobile product for deployment and adoption.• Recognized domain expert and strategic collaborator. • Agile thought leader, actively lobbied for, collaborated for and supported a shift to a monthly production release process (from a previous waterfall approach).

Transformed business problems into solutions for client services and supplies delivery. Delivered improved automation for supplies delivery by 15%Designed, Negotiated and Prioritized User StoriesDelivered Software Development Commitments

Led the development team responsible for a CRM application which handles 10K tickets per day and 1.5 million contracted assets for a $3B+ services business (Xerox Services Manager)Delivered more than 30 software features per release for new market opportunities on time and according to specification.Produced production defect resolution in 1 - 2 daysDelivered multiple product releases with 50% fewer post release defectsIncreased morale and alignment around business goals for a team that meets all challenges with exceptional performance.Conducted all sprint demos ensuring that features passed all main success scenarios and conditions of acceptance.Promoted Technical leadership and adoption of new technologies and techniques.Introduced Test Driven Development.Created and implemented internal efforts to reduce software life-cycle time, code maintenance cost and increased performance.Created and promoted Customer Seat rides.Measured quality and provided feed-back to the team.

Developed numerous web, service and windows form applications a new business that grew to $3.5 BillionIntroduced prototypes that were critical to new business segmentsIntroduced countless innovations that increased server throughput and reduced manual efforts.Developed in C++, Installer, ASP.NET, C#, SQLProduced Technical feature design, implementation, and performance improvements.

Designed and developed a custom client-server application for moving trains in unsignalled territory. Supervised Interns.