● Deliver food and goods to customers in a high-pressure environment in a timely and safe manner● Provide excellent customer service by determining the fastest routes, placing food in the appropriate hot or cold bags, and maintaining excellent communication throughout the delivery process● Handle all financial records, including tax-deductible expenses, mileage, and earnings● Over 1,000 deliveries with a 99% customer satisfaction rating

● Managed cleaning crew to ensure customer’s (100) weekly cleanings were performed on schedule ● Performed water analysis and chemical balancing to ensure clean and sanitary pool and spa water● Identified and repaired equipment issues to maintain properly functioning water filtration systems● Educated customers on water chemistry and the correct operation of their specific equipment● Maintained detailed records to ensure accurate customer invoices and warehouse inventory● On site chemical and parts sales

● Provided excellent customer service in a fast paced environment ● Verified that patrons ordering alcoholic beverages were of legal drinking age with valid identification● Closely monitored customer behavior to ensure they were not a danger to themselves or others● Received alcohol deliveries and maintained accurate inventory● Worked with owners to create delivery service during Covid 19 shutdown to provide additional revenue stream to ensure the survival of the business

● Manage client accounts (200) and work with customer to identify needs ● Function as a reliable resource of information and provide training during implementation process● Develop trusted customer relationships to promote referring business ● Lead customers in resolutions to problems, including credit line issues, billing issues, replacement card ordering and tracking, and implement contingency plan to ensure timely delivery● Remotely support customer with IT issues● Collaborate in collection process on past due accounts, exhibiting empathy and non-judgment

● Manage daily operations of over-the-road truck drivers (400) and an office dispatch team (25)● Perform human resource duties for employees (80) of owner-operator division of Paschall Truck Lines, including onboarding to termination paperwork, payroll, benefits management● Evaluate freight trends and lead drivers to implement techniques to maximize revenue for both the driver and Company● Analyze the weekly revenue of drivers to determine fund needed to reach agreed upon goals● Generate reports to track daily activity of fleet, driver service failures, and driver terminations● Communicate with Nashville-based recruiting companies to identify talent to fill crucial openings

● Market merchandise by retaining extensive product knowledge to identify and satisfy customer needs● Demonstrate knowledge of product merchandising and inventory control● Received Associate of the Month Award, March 2014

• Instructed and led outdoor adventure and team-building activities to visiting groups of youth and adults• Taught various environmental education lessons to class sizes of up to 40 people• Developed and participated in the center's marketing and recruiting strategies to increase visbility within Norhern Alabama and Mississippi