Manager, Delivery Support Services
Toronto
Bash | Ant | Capistrano | Ansible | Java | Artifactory | Jenkins | Sonar | WebSphere MQ | Apache | Tomcat | ServiceMix | MySQL | Postgres | Univa Grid Engine | Cisco/Hitachi UCS hybrid cloud| Informatica | Sunray RedHat Enterprise Linux | Solaris | AIX | Windows Server 2000 through 2012 | ServiceNow | JIRAProvided leadership and direction to a distributed team of deployment, automation and tier 2/3 application support specialists. Managed up, down, and across, amid shifting priorities, resource pressure, and organizational transformation. Coordinated and supervised deployment of code to infrastructure on dozens of concurrent initiatives for internal and external clients, including:Three-year migration of thousands of application servers from physical to virtual architecture in a mission-critical, 24/7 application stack.Advised application owners on automation strategy and pathways to adoption of corporate virtualization standards.Member of interdepartmental (architecture/infrastructure/automation) technology modernization teams that formulated the company’s virtualization and DevOps strategy.Reviewed technical options with vendors.Coauthored recommendation documents (Business Case Analyses, Statements of Work, Technical Recommendations) for executives and implementation teams.Managed build-outs and upgrades of complex enterprise applications, often involving dozens of interoperating components, e.g.: upgrade of the company’s 7-year archive of all cheques processed by all major Canadian banks from IBM OnDemand to in-house custom Federated Object Archive (WebSphere MQ, Apache, Tomcat, SOAP and Postgres).Led revitalization of company’s mission-critical file transmission pipeline, serving thousands of files to hundreds of client nodes per day. Ahieved 50% incident reduction in a single quarter (Q2 2018) through incremental data-driven problem analysis.