Daniel Beason Email & Phone Number

Washington, Dc, Us

USCIS’ top priority is to digitize operations for a worldwide federal agency by changing its IT strategy to micro-services. I directly advise the initiative’s senior executive sponsor regarding communications.+ Wrote talking points for the chief executive of a federal agency and speeches for the senior executive of an agency-wide change management initiative+ Wrote, designed, and implemented internal and external messaging about a federal agency’s new technology strategy+ Coordinated a digital, and direct mail marketing campaign that increased application ratesKey Accomplishment: Wrote, produced, and narrated change management videos visible to over 20,000 people, explaining the new technology strategy of a federal agency

I supervised 10 professional writers to create public-facing communications content for a federal agency, edit the work of other offices, and operate an agency-wide training program.+ Supervised the drafting and editing of news releases, web content, video scripts, call center scripts and speeches for senior executives+ Created and implemented a social media tracking strategy+ Wrote public affairs guidance to answer media inquiriesKey Accomplishment: Implemented a SharePoint communications system used to coordinate thousands of Federal public affairs campaigns

I served as chief of knowledge management and communications for the fraud detection and national security program of a federal agency. I managed a team responsible for internal communications to 1,200 employees as well as external communications, in coordination with the office of public affairs. My team also directly supported two senior federal executives by managing their official correspondence and scheduling. + Implemented and supervised a weekly publication about real-time operations for 1,000 employees around the world+ Designed a SharePoint system enabling employees to manage team operations, contact each other, report successes, and collaborate on immigration fraud and national security threats+ Designed a process and corresponding SharePoint system to review immigration files during national security incidentsKey Accomplishment: Coordinated, researched and delivered over 40 operations success stories for the Secretary of Homeland Security’s visibility by coaching my staff to identify, research, and write compelling news releases

I supervised 15 technical contract technology specialists across three project teams to modernize customer service software for 120 offices globally. I was promoted to a research and development team as they implemented open-source coding platform and DevOps practices.+ Evaluated proposals for Agile technology management of a $250 million dollar Federal contract (JETS)+ Managed waterfall to Agile transition for three multi-million dollar Federal IT projects+ Implemented the agency’s digital signage, customer relationship management, and information counter softwareKey Accomplishment: Managed a technology team to upgrade customer contact software, hardware, user experience, and training material in 90 nation-wide Federal offices in three months

Mclean, Va, Us

As a web markets manager, I served as a project manager, user experience designer, and trainer as we implemented the Adobe CQ5 content management system (CMS) across the Federal Aviation Administration (FAA).+ Wrote and designed marketing materials for federal web programs, user experience and interface prototypes using Balsamiq Mockups software and Lean UX methods+ Led a team of four to redesign the company website+Wrote and hosted two videos to promote a federal ideation platformKey Accomplishment: Led a user experience design and training initiative to successfully implement Adobe CQ5 at a federal agency using a Lean UX strategy and video training

As a program management analyst for the USCIS Office of Communications, I led creation of a SharePoint intranet for a federal agency.+ Hosted a monthly web broadcast to explain complex issues to employees across USCIS in a simple, light-hearted, and entertaining manner+ Designed crowd-sourcing plan to successfully organize thousands of federal policy documents+ Trained federal employees to use SharePoint 2007 and 2010Key Accomplishment: Spearheaded the implementation, migration, and user adoption of SharePoint for 20,000 employees at a federal agency

Fairfax, Virginia, Us

As a communications specialist contracted to a federal agency, I led improvements to user experience for a high-traffic federal website.+ Presented designs to the CIO and CTO of the Federal Government+ Led requirements gathering, focus groups and content development+ Designed graphics and layout for 2007 + 2008 annual reports and a federal websiteKey Accomplishment: Designed new user experience during a White House-level initiative to redesign one of the federal government’s most high traffic websites in 90 days, improving customer satisfaction scores from 65% to 86%

+ Designed a Microsoft Excel tracking sheet to automate data analysis+ Collaborated with the Department of State on intercountry adoption policy+ Designed PowerPoint presentations to explain complex operations+ Scheduled informative presentations for the International Visitor program+ Conducted research + data analysis of field officer production statistics

As a freelance employee for WTOP Radio, I wrote, recorded, and edited content for commercial news broadcast. + Wrote content, designed graphics, and edited reports for broadcast and website+ Booked interviews with authors, politicians + media personalities and conducted interviews to obtain sound bites for stories+ Learned audio editing by managing global reports and preparing them for broadcastKey Accomplishment: Developed proficiency in web design, digital audio production, and writing and editing for professional broadcast media

Washington, Dc, Us

As an intern at NPR Headquarters, I learned to pitch stories, book interviews with newsmakers, assemble scripts, and write under pressure for a professional live broadcast.+ Interviewed protesters for NPR’s coverage of “A Day Without Immigrants”+ Wrote questions for interviews & researched guest backgrounds+ Booked interviews with authors, politicians + media personalitiesKey Accomplishment: Set an intern record for booking a national public figure in the first week

Richmond, Va, Us

While supporting the gubernatorial administration of Mark R. Warner, I learned to work in a professional, political office supporting the chief executive of the Commonwealth of Virginia. I saw firsthand how an administration could govern successfully in a bipartisan, ethical manner. + Managed relationships with VIPs requesting political appointment+ Represented the Governor to constituents, elected legislators, and felons+ Supervised and trained summer internsKey Accomplishment: Wrote summaries to advise the governor’s direct reports regarding appointees to state commissions as well as the restoration of voting rights for felons