Daniel Clem Ma Email & Phone Number

San Diego, California, United States

I help leaders and entrepreneurs grow their business, move towards their goals, and find balance.Key areas of focus include leadership, lead generation, skill development, and organization.

Greater San Diego Area

-Implemented strategic and cultural changes during the COVID-19 pandemic to facilitate customer and employee satisfaction-Increased 4th quarter comparable sales in the beer, liquor, and wine categories by 6.81%, outpacing average store increases of 3.78%-Refocuses store leadership strategy on developing, supporting, and satisfying employees and delighting customers-Designs and implements training and onboarding programs focused on customer experience and operational performance-Creates monthly training curriculum to cultivate continuous improvement-Leads team meetings to facilitate training, team communication, and motivate-Coaches team members and peers in performance, strategy, and mindset-Leads store operations

-Manage multiple product categories cultivating year on year growth-Oversee training of new hires in company culture, daily tasks, and necessary skills-Streamline product intake, routines, and merchandising for multiple sections to improve the customer experience-Regularly partner with peers to develop dynamic customer-facing displays

 Led team to achieve the best service scores in a region of 62 stores Managed the hiring, scheduling, performance, and engagement of a team of 35+ Developed relationships with store vendors and partners Awarded best team culture in the region

Bellflower, Ca

 Coached clients with developmental disabilities in motivation and behaviors to increase fulfillment and independence Trained new-to-role coaches in mindset and methodology Analyzed client’s health, moods, and needs in order to optimize their experience Represented INJOY to potential clients and partners, members’ families and the local community

 Implemented Applied Behavioral Analysis to identify and improve the behavior of children with Autism Measured outcome values of client-specific programs to track effectiveness and client’s progress Instructed caregivers in practicing proper procedure and mindset during clients’ challenging behaviors Awarded Therapist of the Month

Master Of Arts - Ma, Organizational Leadership

My studies covered all components of organizational leadership with a capstone work that focused on how leaders can leverage.

Bachelor Of Arts - Ba, Philosophy