▪ Founded a EW counter drone team to support the defense of Ukraine

•Manage a 6 person SRE Team that delivers excellent incident response empowered by a Terraform templated New Relic observability that is modularized so product development teams are empowered to implement a constantly improving versioned pattern.•Formalized liaison program that improves communication between SREs and product development teams leading to improved observability, simplified tooling and more rapid feature deployments.•Conducting RFP project to migrate from Google Suite to O365 productivity suite. Not a project that directly aligns to SRE but I'm available and want to help. Currently interviewing internal SMEs to create SOW that includes all product deliverables.•Participate in annual budget process to ensure team needs align with business opportunities.•Grooming current agile backlog to ensure SLOs & SLIs are fully instrumented to capture the 4 golden signals. This will empower error budgets in the next year.•Authoring an RFP for our Google Productivity Suite possible migration to O365. Gathering requirements of various stakeholders to ensure highest chance of success in the project.

Manage 6 person Site Reliability Engineering Team that delivers application centered full-lifecycle linux solutions based on the 8 pillars of Operational Excellence. Partners with Product Development, Architects and Security teams in creating an aspirational but achievable vision for our roadmap. Gathers KPIs and works with vendors, Procurement and Product Management to assist in determining ROI ensuring competitive profitability.Coaches teams consisting of FTEs and contractors so that they can be of optimal service to other team members and end users. Spent first half of 2020 as Acting Director of Compute Engineering:Co-led intensive response to a multi-domain, multi-datacenter ransomware intrusion. Coordinated and prioritized tasking of Active Directory and Server Engineering responses to include detection, containment, eradication and recovery efforts. Partnered with vendor professional services to integrate best in industry practices with company's unique requirements including LAPS, PAWS, Azure AD bridging and a three tier security structure. Extensive coordination of multiple security and staffing vendors based on ROI and rapidly fluctuating personnel demands. Dan worked on this effort until August and Tracy completed the remainder of the project.

Manages an international team of four IT professionals responsible for linux application and OS support, troubleshooting, patching and code deployments. Supports a diverse base of domestic and international customers, internal teams and vendors. Creates a culture that is stable, risk-averse yet increases value to business without increasing costs via DevOps methodologies.▪ Managing deployments and software releases of all 3rd party and proprietary software in Linux environments. Partners with Prod Dev to ensure team is skilled in technologies that new deployments rely upon.▪ Leadership on project delivery for all team members that balances operational excellence with need to accelerate delivery of services according to business prioritization. Provide delivery estimates and keep stakeholders notified as milestones are met and manage expectations if business priorities shift.▪ Analyzed Centrify cost justifications for legacy DTI systems resulting in an OPEX savings of $250k annually. Service User password changes and auditing requirements will be met by design instead of with manual work.▪ Managing implementation and capacity planning of Brainspace Discovery offerings, including delivery timeline and creation of new internal processes, workflows, integrations and documentation. ▪ Created DQS Change Advisory Board process thus enabling an environment where Operations can update non-production environments minimizing downtime for development team. This organizational change pays dividends as it fosters partnership between development and operations due to regular communication and cooperation. Teamwork happens by practicing it simply and regularly. ▪ Visualized KPIs via opensource software thus developed a capacity planning and performance tuning function in the team. This leveraged us to answer and defend ITAR capacity questions in hours not weeks.

▪ Leading a monitoring vision where KPIs notify on-call via tiered notification system with zero OPEX via opensource software. ▪ Collaborated with Architects on Role Based Access Control Model that integrates Isilon OneFS and RedHat NFS file permissions which greatly simplifies auditing. Users now perform work as themselves via unique unified UID rather than via a group service account. Password complexity and change requirements are AD driven. Servicedesk can reset passwords.▪ Partner with cross functional teams to execute short and long term product delivery strategies.

Operated autonomously in all facets of business, i.e., strategic planning, operations, merchandising, and marketing; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations▪ Software Support: Designed Tablet Solution that provided open source GPS navigation and PDF maps to end users that synchronized via wifi thus lowering cost per user. Customer previously compiled hard copy 3 ring binders every fall season to provide to truck drivers of snow removal service. This dynamic solution paid for itself in first season and provided higher quality service to customers. ▪ Project Support: Authored and executed procedure to cutover DNS to support migration of services from one datacenter to another including pre-testing of routes, firewall changes, MX and A records.

Implemented Linux Software solutions for enterprise wide technologies and for 2 remote sites that were primarily developed on open source technologies. Defined and supported Oracle DB and Solaris Zone operational requirements for ACH and credit card processing applications.▪ Leadership: Partner with business partners and Tier 2 Development Team to ensure SLA and prioritization is accomplished and met under ITIL guidelines. Team with IT infrastructure teams regarding all support activities that revolve around software initiatives and stability. Lead and communicate status, risks and mitigations to accomplish on time delivery of support patches.▪ Process Management: Identified and developed necessary policies, procedures, and processes to ensure effective system implementation and adoption. Developed Red Hat Patch Management life-cycle plan. Ensured adherence to strict PCI and DSS requirements. Led Integrated, System, Functional, Unit and User Acceptance testing initiatives for all Utah and Alabama system upgrades, storage fileserver changes and ESX VMTools upgrades.▪ Customer Support: Conducted customer datacenter visits and established quality customer care technical support initiatives. Chaired/led bi-weekly customer conference calls to determine end-user satisfaction, performance stability and problem resolution.▪ Production Support: Led all elements of apache and resin application support in a hosted services environment. This included: meeting or exceeding all service level commitments, ensuring solutions were operating at peak performance to meet customer needs and any contractual agreements. Partnered with the business, product management and development to ensure best solutions and service was provided to the customers. Service Level Owner for all associated application portfolio services provided in functional areas assigned through service management tools.

Supported FCC-reportable geographically redundant Messaging and Home Location Registry Services at over 20 locations. ▪ Leadership: Provided vision and oversight into need for millisecond billing for text messages. Negotiated contract requirements with vendor that lead to a 4% increase in billable messages totaling 72MM in first year and no new software costs. ▪ Change Management: Developed, maintained and improved IT implementation and Release processes for all service offerings. Facilitated war rooms for major Release activities to monitor progress milestones and make adjustments and/or fact-based determinations in the project management process. Lent guidance and support in Release and Implementation and planning efforst that include, among others, system upgrades, patching and enhancements for client and server application services in the enterprise/company-wide infrastructure. Developed processes to identify and mitigate risks and ensure proper environment stability. ▪ Business Continuity: Developed business continuity plan with vendor to extend lifespan of proprietary critical hardware due to sector collapse after the .com financial crisis. Communicated internally and externally the criticality of keeping sufficient spare systems so that the quadrupally redundant clusters could last long enough to acquire more capacity once markets recovered.

Led five (5) man engagement team to support military exercises in Korea, Germany and Washington State. Team handled all elements of Unmanned Aerial Vehicle flight simulation technologies to include networking, operating system and application deployments in Secret and Top Secret facilities.